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Senior Service Designer

2 months ago

Darwin, Northern Territory, Australia Power And Water Corporation Full time
Job Title: Senior Service Designer

Join Power and Water Corporation as a Senior Service Designer and play a key role in shaping the customer experience.

About the Role

We are seeking an experienced Senior Service Designer to lead the design of customer-centric services and experiences that meet the strategic objectives of Power and Water Corporation. As a Senior Service Designer, you will be responsible for delivering expert customer-focused designs and digital user experiences that drive digital transformation initiatives.

Key Responsibilities
  • Lead and facilitate Human-Centered Design (HCD) research and design processes to develop products and services that meet user needs.
  • Collaborate cross-functionally in the co-design of end-to-end products and services, engaging in activities from initial discovery and ideation to delivery, maintenance, and continuous improvement phases.
  • Conduct advanced synthesis, analysis, prioritization, and alignment activities with the business and customers to inform decision-making.
  • Craft contemporary, sustainable products and services that adhere to web accessibility standards and integrate emerging technologies to enhance overall customer experiences.
  • Prioritize accessibility and inclusion in design processes to ensure optimal experiences for all users and compliance with the latest accessibility standards.
  • Develop and maintain comprehensive documentation, including service blueprints, user journeys, and hybrid maps, to effectively articulate the service environment and proposed designs.
  • Serve as a communication bridge between design team members, development teams, and other departments to facilitate seamless collaboration and alignment.
Requirements
  • Strong leadership, relationship management, and interpersonal skills with the ability to tailor communications and approaches to specific stakeholders.
  • A minimum of 7 years' experience working as a Service Designer or UX Designer.
  • Good knowledge of service design delivery processes, Human-Centered Design principles, and emerging technologies.
  • Demonstrated understanding of end-to-end technology delivery covering discovery, design, build, testing, and rollout.
  • Proven capability in planning, facilitating, and documenting user interviews and advanced user research techniques.
  • Demonstrated track record in developing and implementing strategic, sustainable service design initiatives.
  • Demonstrated ability to compose and manage service design artifacts for each phase of the service design delivery process.
  • Demonstrated capability to communicate persuasively, negotiate outcomes, and manage intricate stakeholder relationships.
  • Strong communication proficiency, including the ability to translate between business and technical languages.
What We Offer

As a Senior Service Designer at Power and Water Corporation, you will have the opportunity to work on exciting projects that drive digital transformation and improve customer experiences. You will be part of a collaborative and innovative team that values diversity and inclusion.

We offer a competitive remuneration package, including base salary, superannuation, and annual leave loading. You will also have access to ongoing training and development opportunities to help you grow your skills and career.

If you are a motivated and experienced Service Designer looking for a new challenge, we encourage you to apply for this exciting opportunity.