IT Technical Service Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeServiceSupport Full time $90,000 - $130,000
Technical Service Support Professional

About the Role

The technical service support professional is responsible for effectively managing all incidents, service requests, and tasks escalated to the national support queue.

They will ensure timely issue resolution in alignment with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs), while maintaining a strong focus on customer experience, technical accuracy, and continuous improvement.

Key Responsibilities

  • Manage and maintain software environments across Windows, macOS, iOS, and Office 365 platforms.
  • Coordinate IT onboarding processes for new employees, including provisioning and physical distribution of assets.
  • Ensure strict adherence to ISO 27001 protocols and contribute to ongoing improvement initiatives.
  • Perform service restoration and troubleshooting using Intune and other diagnostic tools.
  • Deliver high-quality technical support to all staff members, including executives and VIPs.
  • Provide both hands-on and remote support for laptops, mobile devices, and conferencing equipment.
  • Create, update, and maintain clear and user-friendly technical knowledge base articles.
  • Leverage generative AI to enhance productivity, streamline tasks, and contribute to IT projects and initiatives.
  • Maintain daily on-site presence to support operational needs.

Skills and Qualifications

The ideal candidate will possess excellent problem-solving skills, technical expertise, and effective communication abilities. They should be able to work collaboratively as part of a team, adapt to changing priorities, and remain committed to delivering exceptional results.

Benefits

As a valued member of our team, you will enjoy a competitive compensation package, comprehensive benefits, and opportunities for growth and development. You will also have access to state-of-the-art technology and training resources to help you succeed in your role.

Join Our Team

If you are a motivated and detail-oriented individual with a passion for providing exceptional technical support, we encourage you to apply for this exciting opportunity. We look forward to hearing from you

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