Senior Business Development Professional

1 day ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $140,000

We are seeking a high-performing professional to join our team as a Customer Success Manager.

Job Description:

The successful candidate will play an integral role in delivering exceptional customer experiences and driving business growth for key account restaurant partners.

Main Responsibilities:
  • Collaborate with our Global Account Manager to deliver outstanding customer service and drive shared business growth within our highest-value restaurant partners
  • Advance strategic priorities by coordinating performance improvement projects, driving initiatives to increase store activations and account penetration, and managing select growth initiatives
  • BUILD TRUST with multiple stakeholders across the restaurant partner's corporate and store network
  • Analyse data to identify opportunities and threats to the restaurant partners' business and provide recommendations to drive growth within the partnership
  • Identify opportunities to improve the restaurant experience and success, working cross-functionally to achieve this

Requirements:

  • A proven track record in customer or partner-facing experience at an Enterprise level
  • CUSTOMER EMPATHY with a customer-first, customer-always mindset and a passion for working directly with key accounts
  • Strong professional verbal and written communication skills with ability to be credible with senior audiences
  • Commercial acumen with understanding of how businesses and organisations work and how to navigate a partner's business
  • Data acumen with strong data and analytical capability to understand and analyse complex problems and develop recommendations/solutions based on data

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