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Complaints Resolution Specialist
1 month ago
AIG is a leading provider of insurance products and services for commercial and personal insurance customers. We are seeking a skilled Complaints and Disputes Officer to join our team.
Key Responsibilities- Manage complex and diverse complaint types, particularly as it relates to our Claims and Underwriting processes.
- Review, manage, and resolve disputes ranging from simple to complex in accordance with industry regulations and guidelines.
- Utilize strong technical skills to evaluate disputes and prepare related documentation.
- Build meaningful relationships with customers and stakeholders, including regulatory bodies.
- Ensure fair and equitable outcomes for customers in handling all complaints.
- Assist the Complaints and Disputes Manager with preparing reports for senior staff.
- Analyze data to identify root causes and significant issues.
- Assist with training the wider business on our Complaint Management process.
- Drive service excellence by adhering to regulatory timeframes.
- Strong dispute resolution experience and/or industry experience preferably within insurance.
- Understanding of our products, with attention to detail and ability to meet deadlines.
- Excellent communication skills, both verbally and written.
- Effective decision making and time management skills.
- Ability to manage complex matters confidently.
- Strong computer literacy.
- Understanding of Regulatory Guide 271.
- Strong negotiation and problem-solving skills.
- Good organizational skills and ability to handle multiple tasks simultaneously.
- Tertiary qualifications in legal, finance, or similar will be highly regarded.
AIG is a global leader in commercial and personal insurance solutions. We invest in our largest asset, our people, through continuous learning and development. We welcome applications from individuals who share our commitment to creating a culture of belonging and respect.
