Luxury Club Team Leader

3 days ago

Melbourne, Victoria, Australia Marriott International Full time
Club Team Leader Opportunity

As a Club Team Leader at The Ritz-Carlton, you will be the embodiment of our legendary service, exceeding guest expectations and making a lasting impression. With a passion for delivering exceptional experiences, you will lead the club shift, supporting your team and driving operational excellence.

Key Responsibilities:
  • Lead the club shift, ensuring seamless service delivery and exceeding guest expectations.
  • Develop and maintain in-depth knowledge of the hotel and surrounding area, providing expert recommendations to guests.
  • Assist guests with check-in and departure processes, as well as providing dedicated club concierge services.
  • Provide food and beverage service throughout the club lounge's 5 daily meal periods, ensuring exceptional quality and presentation.
  • Handle general enquiries, going above and beyond to create memorable guest experiences.
  • Build and strengthen relationships with existing and new guests, showcasing our legendary service and driving future bookings.
  • Take guest reservations, perform cash handling and credit card responsibilities, and oversee service standards.
  • Empower your team by providing motivation and support, driving growth and development.
  • Plan and execute team-building activities, recognizing the importance of your team's well-being and success.
About You:
  • Experience with OPERA property management system or similar.
  • Food and beverage service experience preferred.
  • Hold an approved Responsible Serving of Alcohol certificate.
  • Relevant experience in a similar role.
  • Working rights in Australia.
  • Enthusiastic to escalate your career.
  • Self-motivated, driven, and energized in a fast-paced environment.
Our Benefits:
  • Exclusive staff discounts on food and beverage and hotel rooms.
  • Part of the Life with the Works program, offering flexible working hours and locations, time off to pursue your passion, and paid leave during your birthday month.
  • Internationally recognized training programs, unlimited strategic development, and exciting career opportunities within Marriott International.
  • Genuine care for associates' physical, emotional, and financial wellbeing through our Employee Assistance Program.
  • Opportunity to receive Employee Referral Incentives and get paid for working with your friend.
  • Work for the Largest Hotel Network in the World, valuing equality, diversity, and inclusiveness.

The Ritz-Carlton Hotel is part of Marriott International's Luxury portfolio, committed to putting people first for 90+ years.

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