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Sofitel Club Attendant

2 months ago


Melbourne, Victoria, Australia Accor Full time
Job Title: Sofitel Club Attendant

At Sofitel Melbourne on Collins, we are seeking a highly skilled and experienced Club Sofitel Attendant to join our team. As a key contact for our discerning guests, you will be responsible for providing exceptional service and ensuring their stay is nothing short of unforgettable.

Key Responsibilities:
  • Maintain a thorough knowledge of all hotel facilities and promotions to provide personalized recommendations to guests.
  • Attend to guest requests promptly and efficiently, striving to exceed their expectations at every turn.
  • Prepare and serve food and beverages, ensuring a high level of quality and presentation.
  • Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation.
  • Maintain accurate records of guest interactions, including check-in and check-out procedures, and update guest profiles as necessary.
Requirements:
  • Minimum 12 months experience in a luxury hotel environment.
  • Highly organized and able to effectively manage priorities.
  • Strong focus on guest and team relations, with excellent communication and interpersonal skills.
  • Ability to work a rotating roster, including early mornings, evenings, weekends, and public holidays.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career development and advancement within the Accor Group.
  • A dynamic and supportive work environment.