Digital Experience Designer
4 weeks ago
AusNet Services Ltd is seeking a skilled Digital Experience Designer to join our Customer Experience team. As a key member of our team, you will be responsible for leading the design of digital experiences that meet the needs of our customers.
Key Responsibilities:
- Contribute to the delivery of our Customer Roadmap by improving user experiences across our digital platforms.
- Create and design UX designs, wireframes, and prototypes for user testing and development.
- Analyse user feedback data to inform and refine design decisions.
- Coordinate with stakeholders to align design activities with project timelines and goals.
- Work with SMEs and lead service designers to understand pain points for improvement and priorities within the Customer teams.
- Collaborate with marketing and communications teams on content design across all forms and experiences.
- Conduct user testing, analyse feedback, and iterate into improved designs and experiences.
Requirements:
- Bachelor of Design or similar.
- Customer-centric attitude and desire to encourage customer dedication.
- Experience with usability testing tools and methodologies.
- Experience with project management tools like JIRA.
- Figma experience required.
- Familiarity with rating guidelines and ISO22458:2020 standards.
- Agile delivery experience.
AusNet Services Ltd offers a dynamic and inclusive work environment, flexible work arrangements, and a range of benefits, including competitive pay, leave, community giving, and perks. If you are passionate about delivering exceptional customer experiences and committed to making a real impact, we encourage you to apply for this exciting opportunity.
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