Senior Digital Experience Designer

4 days ago


Melbourne, Victoria, Australia The Good Guys Full time

About The Role

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The Good Guys is undergoing a digital transformation project, and we're seeking a talented UI/UX Designer to join our team. As a key member of the project team, you'll play a crucial role in shaping the digital experience for our website.

Responsibilities:

  • Develop user-centred design solutions to enhance the customer experience.
  • Collaborate with IT, Developers, and Testers to improve the brand experience online for customers.
  • Analyse user feedback and activity to iterate on the user experience.
  • Conduct customer journey mapping and usability testing to ensure a seamless experience.
  • Work with the Customer Insights and Digital Optimisation Team to develop measurement frameworks and data collection mapping.
  • Participate in competitor and customer analysis to drive sales growth.
  • Lead AB/multivariant testing to refine the live customer experience.

About You

  • A relevant tertiary qualification and previous experience in Marketing, Communications, or IT.
  • Proficiency in design tools such as Figma, Adobe Creative Suite, or similar.
  • Strong visual communication skills and technical expertise in Figma.
  • Knowledge of web standards, accessibility, and usability.
  • Effective communication skills to articulate design decisions and collaborate with business and technical teams.

Benefits

  • Supportive, transparent, and inclusive team culture.
  • Generous team member discounts across The Good Guys and JB Hi-Fi.
  • Ongoing training and development opportunities.
  • Long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.


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