Digital Experience and Design Manager
2 months ago
About the Role
We are seeking an exceptional Digital CX and Design Manager to join our Digital, Design and Data team in Sydney or Melbourne.
As a key member of our team, you will oversee an end-to-end design and digital production process, leading a team of specialists to deliver high-quality digital experiences for our clients. Your role will involve championing UX, design, and development capabilities, building strong relationships with stakeholders, and staying attuned to engagement data to understand current and future client needs.
Key Responsibilities
- Provide direction and guidance throughout the entire design lifecycle, ensuring alignment, quality, and collaboration at each stage.
- Offer creative direction and quality assurance to ensure that all work product meets briefs and objectives.
- Project manage an agile backlog, prioritizing supporting investment decision-making as part of a roadmap of activity.
- Leverage technical knowledge of emerging technology to inform decision-making.
- Apply Design Thinking and Human-Centered Design principles to develop user-centric solutions for complex problems.
- Establish and enforce guidelines and processes to maintain consistent standards across various digital and physical outputs.
- Conduct regular reviews and critiques of UX, design, and development work to provide feedback and ensure compliance with brand guidelines.
- Drive efficiency, continuous improvement, and commerciality throughout the design process.
Requirements
- Experience working with premium brands in either an in-house or agency capacity.
- Experience within a professional services firm, marketing agency, or other corporate organization with complex stakeholder management.
- Commercial acumen, strong stakeholder influencing skills, and ability to quickly understand strategy and translate strategy into execution.
- Strong people leadership and people development skills.
- Genuine commitment to collaboration.
- Proven track record of coaching teams to develop new skills and transform processes.
About Us
Allens is a leading professional services firm that values innovation, creativity, and excellence. We offer a dynamic and inclusive work environment that fosters growth and development. Our team is passionate about delivering exceptional outcomes for our clients, and we are committed to making a positive impact in our communities.
How to Apply
If you are a motivated and experienced Digital CX and Design Manager looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.
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