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Administrative Support Specialist

2 months ago

South Melbourne, Victoria, Australia Everyday Independence Full time
About Everyday Independence

We are a dynamic organisation committed to changing the game for people with disabilities. With over 40 hubs across Australia, we strive to make inclusion possible for all Australians.

About The Role

Title: Administration Assistant
Location: You'll be based at our Southern Melbourne (Hallam) Hub (on-site) whilst working collaboratively with our broader administration team
Employment Type: Full-time, ongoing (Monday – Friday, 9 am to 5pm)
Salary: $25 – $31 per hour (depending on experience)

Your Everyday

As an Administration Assistant at Everyday Independence, you will be responsible for a variety of tasks, including:

  • Using Skedulo to schedule therapy sessions in alignment with participant's Therapy Plan or Habit Coach Action Plan.
  • Rescheduling sessions if a practitioner or participant is unable to attend a scheduled session.
  • Onboarding new participants, including explaining how we deliver our services in the social model and setting expectations of how we will work together.
  • Completing over-the-phone risk assessments and accurately recording any identified risks, keeping our therapists and participants safe.
  • Maintaining accurate Service Agreements for participants.
  • Attending the weekly team meeting in the Hub; sharing stories of impact, coffee and laughs.
  • Working closely with the administration team to complete all tasks across the area efficiently.
  • Delivering professional and emotionally intelligent customer service over the phone, in person, and via email, ensuring the participant's experience is at the forefront of every interaction.
What We Offer
  • Continuous Learning and Opportunities for Growth: Access to our in-house career coach, an external professional development budget and support to guide you on your personalised career pathway.
  • Team Culture: A contemporary and positive team culture where everyone shares the same vision.
  • Everyday Perks: We offer a range of additional perks including pet-friendly hubs, wellbeing days, paid parental leave, regular social events and access to confidential counselling services through our Employee Assistance Program.
  • Be Part of Something Bigger: When you work at Everyday Independence, the work you do as an administrator is valued. You'll be part of a value-driven and innovative organisation striving to break down barriers and help NDIS participants unlock their full potential.
Who We Are Looking For

We are looking for individuals who resonate with our values and can seamlessly integrate into our dynamic environment. To be considered for this role, you'll need:

  • Demonstrated experience with scheduling or rostering.
  • 2–3 years' experience in administration with a customer service and relationship building focus.
  • Demonstrate a high degree of skill in managing client databases and practice administration system (experience with Sales Force is advantageous).
  • Take personal responsibility for participant satisfaction by consistently meeting or exceeding customer needs and expectations.
  • Act with a sense of urgency, set clear priorities, and focus on the completion of tasks.
  • Attention to detail.
  • Positively contribute as a member of a team, ensuring that the team achieves its objectives.
  • Approach problems with a 'can-do', problem solver attitude and enjoy the challenges that come each day.
  • Be change ready – we are always changing, improving, and evolving so you will have the ability to take on feedback and grow your skills.
  • Experience working in NDIS/Disability sector is desirable, however not essential.

Prior to commencement, you'll also need to obtain a Working With Children's Check and NDIS Workers Screening Check.