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Sydney Based Startup Ecosystem Specialist

2 months ago

Sydney, New South Wales, Australia INAUTALENT Full time

About Us

Australiance is an international consultancy and talent acquisition agency for high-growth startups and SMEs, with a strong presence in the Asia-Pacific region.

  • We connect talents and markets to strengthen our foothold in Lyon and bolster our influence in Sydney, Australia.
  • Our team supports international companies' growth by connecting them with the right international and local talents, clients, or partners.
  • Our core values are Integrity, Respect, and Honesty - People-oriented - Result-driven - Proactive and Agile.

Company Overview

Australiance is headquartered in Sydney with a branch office in France. We offer innovative talent acquisition solutions and market entry consulting services for startups and SMEs between Europe and Asia Pacific.

  • Talent: We provide international talent acquisition solutions for innovative SMEs & Startups looking for top talents in Australia, Europe, and Africa.
  • Access: We enable tech companies to start and grow their footprint in Asia-Pacific and Europe by providing Market Entry Consulting, Business matchmaking, and Business Set-up solutions.
  • Network (Startup&Angels): We connect startups, entrepreneurs, investors, mentors, and experts together through an online community and global networking events in Sydney, Melbourne, Hong Kong, Singapore, and soon in Europe and the Middle East.

Job Responsibilities/Missions

  • You will manage various internal and external projects in line with our business strategy and mission, working closely with the team to support Australiance's growth.
  • The Customer Success Project Manager will play a pivotal role in fostering relationships within a vibrant, global community of startups, ensuring that member startups derive maximum value from our services and grow with us over time.

Key Responsibilities:

  1. Partnership & Project Management:
    1. Managing and ensuring successful delivery of projects agreed upon with partners and members.
    2. Nurturing of Startup&Angels partnerships, executing projects associated with these partnerships to foster partner retention and growth.
    3. Collaborate cross-functionally with marketing teams to develop and launch new customer success initiatives.
    4. Manage timelines, deliverables, and resources to ensure projects are completed on time and deliver high-impact results.
  2. Australiance Network / Startup&Angels Community Development:
    1. Cultivate and expand the existing community to enhance the growth of Startup&Angels membership base, including founders, investors, and operators.
    2. Identify potential customers within the community for Australiance's 3 service lines, including Talent, Access, and Network.
    3. Manage the roll-out of memberships to ensure member satisfaction.
    4. Develop a deep understanding of each startup's unique needs, challenges, and goals, providing tailored advice and resources.
    5. Be responsible for community enquiries with Startup&Angels best practices.
    6. Be a brand ambassador to external events and promote the community and Australiance services within the startup and innovation ecosystem in Australia.
    7. Act as the voice of the customer, gathering and relaying feedback to internal teams to enhance the platform and offerings.
    8. Champion startup needs and advocate for feature improvements, ensuring our services align with the evolving startup ecosystem.
  3. Australiance Event Management & Team Support:
    1. Organize and coordinate online and offline events, such as Australiance webinars, Startup&Angels monthly events, meetups, and networking sessions, to promote community engagement.
  4. Australiance Marketing Responsibilities:
    1. Track, analyze, and adjust community engagement strategies based on key performance indicators like post reach, engagement rates, and membership growth.
    2. Closely collaborate with the Marketing Team to conceptualize and produce content that deeply resonates with the community.
    3. Enhance engagement, grow the follower base, and regularly update the Australiance website according to specific needs.

Requirements

  • You are a team player willing to face challenges.
  • You have a can-do attitude, combining high-level thinking and a hands-on approach.
  • You are a fast learner and proactive in your work.
  • You have great attention to details.
  • You want to know more about the startup ecosystem.
  • Fluent English communication skills - verbal and written.
  • IT: Good knowledge of Google Suite, Microsoft Office suite, Canva, LinkedIn, and Collaboration tools.
  • Prior experience in Customer Relationship Management and Marketing automation would be a good bonus.

Benefits

  • Long-term career opportunities in Australia and France as the company grows its innovative talent acquisition solutions and client portfolio.
  • Training on leading IT solutions, including Talent Acquisition Software, Google Suite, Microsoft Office suite, Slack, Canva, WordPress, Social Media, Eventbrite, Zoom, Active Campaign CRM.

Estimated Salary: $50,000 per annum + super + commission. Hybrid work arrangement: three office days and two WFH. Location: Sydney, NSW.