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Senior Guest Experience Coordinator
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Our key objective is to provide exceptional guest experiences. We believe that this starts with a warm welcome, making their stay memorable and creating lasting impressions.
Key Responsibilities- Ensure seamless operational management of the hotel during night shifts.
- Maintain a safe and secure environment for guests and colleagues alike.
- Conduct thorough audits accurately and in a timely manner.
- Train staff in quality and service standards, empowering them to deliver exceptional services.
- Develop and nurture managers and frontline staff, driving performance and engagement.
- Relevant degree in Hotel Administration or Business Administration.
- At least 4 years' experience in guest-facing roles, with at least 2 years in a supervisory capacity.
- Proficiency in the local language.
- Valid certifications in Responsible Service of Alcohol and First Aid.
- A competitive salary package that reflects your value.
- Laundry facilities for business attire.
- Generous room discounts.
- Exclusive products & services discounts program.
- Comprehensive training programs.
We celebrate diversity and encourage our colleagues to bring their whole selves to work. Our organization is committed to equal employment opportunities without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
