Guest Experience Coordinator

1 week ago

Sydney, New South Wales, Australia beBeeLeadership Full time $90,000 - $110,000

Job Title: Guest Services Manager
About the Role
The Guest Services Manager is a key position that requires strong leadership, problem-solving and interpersonal skills. As the face of the hotel, you will be responsible for ensuring everything runs smoothly and guests have an exceptional experience.

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Key Responsibilities
1. Assisting and overseeing daily hotel operations to maintain high standards of service.

Leveraging your leadership skills to motivate and inspire the team to achieve their best.

Taking on additional responsibilities in our all-day dining restaurant and 24-hour room service to ensure seamless execution.

Maintaining a visible presence at the Front Desk and lobby during busy periods to provide exceptional guest experiences.

Personally assisting guests with check-in and check-out processes.

Tackling guest complaints in a positive and solution-focused manner.

Providing coverage when senior managers are unavailable.

Collaborating with Housekeeping and Maintenance teams to ensure rooms are maintained to the highest standards.

Remaining calm under pressure and responding effectively in emergency situations.

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