Front Office Ambassador

3 weeks ago


Glen Waverley, Victoria, Australia Accor Full time
Job Title: Front Office All RounderJob Summary

We are seeking a highly skilled and motivated Front Office All Rounder to join our team at Ibis Melbourne Glen Waverley. As a Front Office All Rounder, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.

Key Responsibilities
  • Guest Service
    • Welcoming guests and providing information on hotel facilities
    • Accurately checking in and out guests using property management systems
    • Attending to guest enquiries and requests in a timely and efficient manner
  • Front Desk Operations
    • Managing front desk operations, including handling cash and credit transactions
    • Operating telephones and transferring calls to relevant team members
  • Teamwork and Communication
    • Working collaboratively with the hotel team to provide exceptional customer service
    • Communicating effectively with guests and team members to resolve issues and provide solutions
Requirements
  • Education and Experience
    • Diploma or degree in hospitality or a related field
    • Previous experience in a front office or customer service role
  • Skills and Qualities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and multitask
    • Friendly and positive attitude, with a passion for delivering exceptional customer service
What We Offer
  • Competitive Salary and Benefits
  • On-the-job Training and Mentorship
  • Opportunities for Career Advancement and Personal Development
  • Exclusive Accor Discounts and Global Benefits

At Accor, we are committed to providing our guests with an exceptional experience. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we encourage you to apply for this exciting opportunity.



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