Front Office Attendant
2 weeks ago
**The Role**:
We have an exciting opportunity for casual member to join our team in the accommodation department as a Front Office Attendant. You will create memorable experiences for our guests by:
- Providing exceptional service to our guests
- Presenting a welcoming and professional front for the organisation
- Seeing opportunities for creative problem solving to enhance customer experiences
- Being organised so that time is efficiently managed, particularly during peak service periods when guests are checking in and out
- Contacting housekeeping or maintenance staff when residents/guests report issues
- Observing professional and ethical behaviour that upholds the organisation’s pledge of corporate social responsibility
- Promoting a positive work environment, supporting colleagues, and celebrating the organisation’s success and achievements
- Performing all tasks with care and thoroughness
**The Benefits**:
- Internal development opportunities to grow within the business.
- Up to 50% off wine, food, accommodation, and spa treatments.
- Excellent workplace wellbeing & recognition program.
- Employee Assistance Program (EAP).
- Free on-site parking.
- Uniform provided.
**About You**:
- Previous guest/customer relations experience
- Strong interpersonal skills, including empathy, effective communication, and active listening
- Comfortable and confident to work autonomously
- Accuracy with figures and a keen 'eye for detail'
- Problem solving skills, such as creativity and critical thinking
- Proficient with OPERA is desirable
- A qualification in Tourism and Hospitality is desirable
- Previous experience in a similar role
- Exceptional organisational skills and high attention to detail
- A valid Victorian RSA
- Food Handlers certificate
- The ability to quickly build rapport with guests and your team
- Be available for a range of shifts including nights & weekends
- Have a reliable car to drive to and from Yarra Glen
- Full working rights in Australia.
**About Us**:
Balgownie Estate Yarra Valley is a 4.5 star Estate boasting 70 hotel rooms, day spa, conference & events centre and BRAND NEW RESTAURANT & CELLAR DOOR.
- TAA Victorian winners for Regional Hotel Restaurant of the Year, Hotel Bar of the Year and Human Resources Employee of the Year
- Located 1 hour from Melbourne CDB & just 30 minutes from Ringwood, Eltham, Bayswater & Kinglake
- Beautiful vineyard views
- Cellar Door open daily
**APPLY NOW** by submitting your resume and cover letter with your availability and experience.
**Must have full permanent working rights in Australia with no restrictions and weekend availability. No public transport is available to our location - must have your own transport.**
**Job Type**: Casual
**Salary**: $31.09 - $62.18 per hour
Expected hours: 16 - 24 per week
**Benefits**:
- Employee discount
Schedule:
- Weekend availability
Supplemental pay types:
- Overtime pay
- Penalty rates
- Tips
Ability to commute/relocate:
- Yarra Glen, VIC 3775: Reliably commute or planning to relocate before starting work (required)
Licence/Certification:
- RSA certificate (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
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