Hotel Guest Experience Manager

4 weeks ago

Glen Waverley, Victoria, Australia AccorHotel Full time

Job Title: Guest Experience Manager

Job Summary:

We are seeking a highly skilled Guest Experience Manager to join our team at Accor Hotel. As a Guest Experience Manager, you will be responsible for creating exceptional guest experiences across the hotel, responding to guest priorities and requests, and acting as an Accor ambassador to enhance the company's image and market reputation.

Key Responsibilities:

  • Create exceptional guest experiences right across the hotel
  • Proactively and reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaints
  • Be actively involved with the results of the Trust You comments, LQA feedback, and Loyalty Feedback & action planning
  • Act as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externally
  • Undertake root cause analysis to implement procedures to eliminate causes of complaints from CEO Feedback, online (Trip Advisor, Facebook, Booking.com, etc.) and VOG feedback, and create action plans for improvement

Qualifications:

  • Possess a strong background in Front Office procedures and Opera PMS
  • Experience supervising, training, and motivating team members
  • Solid Hospitality knowledge including Front Office and Food & Beverage
  • Proven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior management
  • Demonstrated ability to coach, mentor, develop, and inspire teams
  • Good interpersonal skills with ability to communicate with all levels of team members
  • Willingness to work flexible hours including mornings, nights, weekends, and holidays periods

Why Work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

Benefits:

  • Be a part of a global hospitality company and explore Accor's limitless possibilities
  • On-the-job training and mentorship
  • Accessing pathways for career advancement and personal development within Accor
  • Enjoy exclusive Accor discounts and global benefits

  • Hotel Guest Experience Manager

    1 month ago

    Glen Waverley, Victoria, Australia Accor Full time

    Job Title: Guest Experience ManagerJob Summary:We are seeking a highly skilled Guest Experience Manager to join our team at Accor. As a key member of our front office team, you will be responsible for creating exceptional guest experiences and ensuring that our hotel meets the highest standards of service and quality.Key Responsibilities:Proactively respond...

  • Accor Hotel Guest Experience Manager

    4 weeks ago

    Glen Waverley, Victoria, Australia AccorHotel Full time

    Guest Experience Manager Job DescriptionAs a Guest Experience Manager at Accor Hotel, you will be responsible for creating exceptional guest experiences across the hotel. This includes proactively and reactively responding to in-house guest priorities or requests, helping the Assistant Managers with escalated complaints, and being actively involved with the...

  • Hotel Operations Lead

    4 weeks ago

    Glen Waverley, Victoria, Australia AccorHotel Full time

    Hotel Operations LeadWe are seeking an experienced and dedicated Hotel Operations Lead to join our team and lead our night operations. As the Hotel Operations Lead, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and...

  • Hotel Cleaning Supervisor Role

    7 days ago

    Glen Waverley, Victoria, Australia Accor Full time

    Hotel Cleaning Supervisor Job OverviewLocation: Melbourne, AustraliaEstimated Salary: $60,000 - $80,000 per yearJob DescriptionWe are seeking a highly skilled Hotel Cleaning Supervisor to lead our housekeeping team and maintain the highest standards of cleanliness and customer satisfaction.Key Responsibilities:Supervise and manage the housekeeping team to...

  • Hotel Room Service Attendant

    3 weeks ago

    Yarra Glen, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    About the Role:We are currently seeking experienced, service-focused Room Attendants to join our team at a newly renovated hotel in the Yarra Valley. Part Time & Casual opportunities are available for the right candidates.Reporting to the Housekeeping Supervisor/ Manager, you will be responsible for the cleaning of guest rooms and replenishing of amenities....

  • Luxury Hotel Attendant Opportunity

    7 days ago

    Yarra Glen, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    Balgownie - Yarra Valley is home to a newly renovated hotel, offering a unique chance to work in a picturesque region. About the RoleAs a Room Attendant, you will be responsible for ensuring the cleanliness and comfort of our guests' rooms. This includes cleaning guest rooms, replenishing amenities, maintaining guest room pantries, and ensuring all equipment...

  • Hotel Housekeeping Team Leader

    5 days ago

    Glen Waverley, Victoria, Australia Accor Full time

    Hotel Housekeeping Team Leader Role OverviewWe are seeking an experienced Hotel Housekeeping Team Leader to join our team at Ibis Melbourne Glen Waverley. As a key member of our housekeeping team, you will be responsible for leading and supervising the team to maintain high cleanliness standards and provide exceptional service to our guests.

  • Luxury Hotel Room Attendant

    1 week ago

    Yarra Glen, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    Job SummaryWe are seeking a reliable and experienced Luxury Hotel Room Attendant to join our team in the beautiful Yarra Valley. As a key member of our housekeeping team, you will be responsible for ensuring the highest level of cleanliness and comfort for our guests.About the RoleThis is an excellent opportunity to work in a fast-paced and dynamic...

  • Hotel Services Attendant

    2 weeks ago

    Yarra Glen, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    Exciting opportunities now exist for reliable and experienced professionals to join our friendly team in the beautiful Yarra Valley.About Us:LUXXE Outsourced Hotel Services is a home-grown Australian boutique services company operating in various locations across the country. We provide highly-trained staff across various roles, including Housekeeping, Rooms...

  • Customer Experience Director

    7 days ago

    Glen Waverley, Victoria, Australia Accor Full time

    Accor Hotel OpportunityWe are seeking a highly skilled Customer Experience Director to join our team at Ibis Melbourne Glen Waverley.About the RoleThis is an exciting opportunity for a seasoned professional to lead our customer experience initiatives and drive guest satisfaction across the hotel. As a key member of our team, you will be responsible for...

  • Housekeeping Professional

    5 days ago

    Yarra Glen, Victoria, Australia LUXXE Outsourced Hotel Services Full time

    About the RoleWe are currently seeking experienced, service-focused Housekeeping Professionals to join our team at a newly renovated hotel in the Yarra Valley. Part Time & Casual opportunities are available to the right candidates.This is an exciting opportunity for individuals who take pride in delivering exceptional customer service and maintaining a high...

  • Night Operations Manager

    4 weeks ago

    Glen Waverley, Victoria, Australia Accor Full time

    Hotel Operations LeadWe are seeking an experienced and dedicated Hotel Operations Lead to join our team at Ibis Melbourne Glen Waverley. As the Hotel Operations Lead, you will be responsible for ensuring smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests...

  • Night Operations Manager

    4 weeks ago

    Glen Waverley, Victoria, Australia AccorHotel Full time

    Job Title: Night Operations ManagerJob Summary:We are seeking an experienced and dedicated Night Operations Manager to lead our night operations and deliver a seamless guest experience. As the Night Operations Manager, you will oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.Key...

  • Night Operations Manager

    4 weeks ago

    Glen Waverley, Victoria, Australia Accor Full time

    Job Title: Night Operations ManagerJob Summary:We are seeking an experienced and dedicated Night Operations Manager to lead our night operations and deliver a seamless guest experience. As a Night Operations Manager, you will oversee the nightly operations of the hotel, ensuring all departments function effectively and efficiently.Responsibilities:Manage...

  • Night Operations Manager

    4 weeks ago

    Glen Waverley, Victoria, Australia AccorHotel Full time

    Job Title: Night Operations ManagerWe are seeking a dedicated and experienced Night Operations Manager to lead our night operations and ensure smooth hotel operations during the overnight shift.Key Responsibilities:Oversee the nightly operations of the hotel, ensuring all departments function effectivelyManage guest relations and handle any complaints or...

  • Restaurant Operations Manager

    5 days ago

    Glen Waverley, Victoria, Australia Accor Full time

    About MEZE Bar & RestaurantLocated in the bustling business district of Novotel Melbourne Glen Waverley, a 4.5-star hotel with 200 guest rooms, restaurant/bar and conference facilities, MEZE Bar & Restaurant offers an exceptional dining experience to its guests.We are seeking an experienced Restaurant Operations Manager to join our team, reporting directly...

  • Dynamic Restaurant Operations Manager

    2 days ago

    Glen Waverley, Victoria, Australia Accor Full time

    Are you a seasoned professional with experience in leading teams and driving success in fast-paced environments?About the RoleWe are seeking an exceptional Food & Beverage Team Leader to join our team at MEZE Bar & Restaurant at Novotel Melbourne Glen Waverley.About Our TeamOur 4.5-star hotel offers world-class wine, food, and service to our guests, and we...

  • Night Operations Supervisor

    3 weeks ago

    Glen Waverley, Victoria, Australia AccorHotel Full time

    Key ResponsibilitiesWe are seeking a skilled Night Manager to lead our night operations and provide exceptional service to our guests.As a Night Manager, you will oversee the smooth and efficient operation of the hotel during the overnight shift, ensuring a seamless guest experience.Key TasksManage the night operations of the hotel, ensuring all departments...

  • Business Development Manager

    1 month ago

    Glen Waverley, Victoria, Australia Novotel Full time

    Job Title: Business Development ManagerCompany Description: Novotel Melbourne Glen Waverley is a successful 4.5-star hotel with 200 guest rooms, a restaurant, bar, and conference facilities, situated in a bustling business district and at the gateway of the Dandenong Ranges.Job Description:As a Business Development Manager at Novotel Melbourne Glen Waverley,...

  • Cleanliness and Service Manager

    1 week ago

    Glen Waverley, Victoria, Australia Accor Full time

    Accor is a global hospitality company that offers contemporary comfort in the heart of Melbourne's South Eastern suburbs.About Ibis Melbourne Glen WaverleyLocated 25 minutes from the CBD, our prime location provides an ideal setting for both business and leisure. We offer effortless access to renowned universities, vibrant entertainment options, and major...