Regional Technical Director

6 days ago

Lane Cove Municipal Council, Australia beBeeLeadership Full time $180,000 - $250,000
Job Overview

The leader of a multidisciplinary team will oversee the delivery of exceptional customer service and technical support across Australia and New Zealand.

This role is critical in driving customer advocacy, supporting business retention, and reinforcing the service-sales interface through strategic leadership and effective team performance management.

Main Responsibilities
  • Lead cross-functional initiatives, manage strategic customer accounts, and oversee technical support operations, including driving customer satisfaction and advocacy, ensuring compliance with ISO standards, and developing high-performing teams.
  • Develop and implement strategic objectives aligned with business requirements and customer expectations, consistent with core behaviours and industry frameworks.
  • Build and maintain strong relationships with key stakeholders across the diagnostics network to enhance customer engagement and advocacy.
  • Closely collaborate and support commercial teams, including involvement in installations and demonstrations, user group facilitation, and customer development.
  • Oversee daily leadership and operational management of the team, ensuring compliance with ISO standards and consistent escalation and resolution protocols.
Requirements
  • Bachelor's Degree in a business or life sciences discipline.
  • Minimum 5 years' experience in the pathology diagnostics or related industry in a technical or applications-based role.
  • Minimum 3 years' experience in a leadership role.

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