Customer Experience Director

3 days ago

Lane Cove, Australia beBeeLeadership Full time $120,000 - $175,000
Job Description

Lead High-Performing Teams to Drive Customer Success

This is a critical role that requires a strategic leader to drive customer advocacy, support business retention, and reinforce the service-sales interface through effective team performance management.

The successful candidate will be responsible for leading two multidisciplinary teams within the Applications and Technical Command Centre departments to deliver exceptional customer service and technical support across Australia and New Zealand.

Key Responsibilities
  • Collaborate with cross-functional teams, including Sales, Customer Support, and Service, to lead initiatives, manage strategic customer accounts, and oversee technical support operations.
  • Develop and implement strategic objectives aligned with business requirements and customer expectations.
  • Build and maintain strong relationships with key stakeholders to enhance customer engagement and advocacy.
  • Closely work with commercial teams, including installations and demonstrations, user group facilitation, and customer development.
  • Oversee daily leadership and operational management of both teams, ensuring compliance with ISO standards and consistent escalation and resolution protocols.
  • Champion efficient problem-solving practices and coordinate comprehensive training initiatives for customers and internal staff.
  • Manage operating metrics, develop, track, and report on KPIs to assess team performance and customer impact.
Essential Requirements
  • Bachelor's Degree in Business or Life Sciences or related discipline.
  • Minimum 5 years' experience in pathology diagnostics or related industry in a technical or applications-based role.
  • Minimum 3 years' experience in a leadership role.
  • Growth mindset with demonstrated leadership experience in managing high-performing teams.
  • Proven project and change management capabilities, strong interpersonal, communication, and negotiation skills.
  • High level of computer literacy and systems understanding.
  • Commercial acumen with ability to align service delivery with business outcomes.
  • Willingness to travel as required across Australia, New Zealand, and occasionally internationally.

  • Customer Experience Officer

    7 days ago

    Lane Cove, Australia Lane Cove Council Full time

    Lane Cove, Australia - Reference: 6676658 - **Full-time, permanent position - 35 hrs per week**: - ** Generous employee benefits**: - **Great team** Are you looking for an opportunity to be part of an innovative Council seeking to make a positive difference in the community you support? We have an exciting opportunity for a motivated and experienced...

  • Administration - Customer Experience Manager

    2 weeks ago

    Lane Cove, Australia Belle Property Full time

    **Lane Cove, NSW**: We are seeking an experienced customer service individual to join our corporate customer experience team due to a staff going on maternity leave. We are a well-respected national premium real estate brand. The opportunity for this individual is to provide corporate support to our franchisee network and to provide customer service and...

  • Dining Experience Leader

    2 weeks ago

    Lane Cove, Australia beBeeLeadership Full time $65,000 - $85,000

    Job OpportunityWe are seeking a skilled leader to drive exceptional guest experiences. This pivotal role will set the tone for operational excellence and foster a positive work environment.Key ResponsibilitiesLead and motivate the team to deliver superior customer service.Ensure high standards of food quality and safety are upheld.Drive operational...

  • Receptionist/admin Assistant

    1 day ago

    Lane Cove, Australia ABILITY GROUP Full time

    **Why join ABILITY GROUP?** As a successful family-owned business, our company Director's goal is for our people to _love what they do_! **Our culture **is reflective of _great people _being core to everything we do. **Our company **is boutique, dynamic, people, health & safety focused. **Our directors **are passionate, engaging & supportive. **Our people**...

  • Customer Service Specialist

    2 weeks ago

    Lane Cove, Australia Cytiva Full time

    **Be part of something altogether life-changing!** Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies. At Cytiva you will be...

  • Customer Service Administrator

    7 days ago

    Lane Cove, Australia Leica Microsystems Full time

    **Customer Care Administrator** Responsible for the day-to-day handling of customer service inquiries, working with Account Managers, Service Admin Team to meet and exceed customers' expectations in providing efficient and effective service to all Leica customers, and contribute to the overall success of the Customer Service Team. Has responsibility for the...

  • Customer Service Officer

    2 weeks ago

    Lane Cove, Australia Capital SMART Full time

    Work 8-4pm Monday-Friday No weekends! - Staff discounts on parts & tools | Uniforms Provided | Monthly celebrations - 2022 Bodyshop Awards Finalist - Safety & Best Workplace | Progression available Capital SMART is still leading the way in small to medium accident repair technology! We’re proud of our strong partnerships and growth that continues to be...

  • Customer Service Advisor

    2 weeks ago

    Lane Cove, Australia St.George Full time

    Join our team of performing bankers at St George Lane Cove! - Permanent Full-time role - Kick start your career in banking and finance **How will I help?** In this position you will make banking more of a conversation, from assisting customers with daily transactional needs to educating customers in using technology or assist them reach their financial...

  • Retail Customer Service Officer

    1 day ago

    Lane Cove, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Retail Customer Service Officer

    1 day ago

    Lane Cove, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...