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Technical IT Solutions Professional
2 weeks ago
This role is an exciting opportunity to promote IT solutions and help customers optimize their workflow across Australia and New Zealand.
About the RoleThe IT Middleware Specialist will be responsible for driving the growth of IT sales and installation base in Australia and New Zealand, identifying and managing key projects in collaboration with sales and service teams, providing technical IT support and troubleshooting existing installed analyzers and new projects interfacing with both IT solutions and analyzers, analyzing customer's IT infrastructure, imparting training to internal teams and external customers, and maintaining IT installed systems connected and working.
Essential Requirements- 5+ years' experience providing technical support for systems with software and hardware components in healthcare, medical devices, or pharmaceutical industries.
- Bachelor's degree in Information Technology, engineering, or equivalent education and experience.
- Experience with installation and technical support of Virtual Servers, Windows-based software products, and network fundamentals.
- Knowledge of SQL management studio and SQL stored procedures.
- Experience with HL7 and ASTM messaging protocols.
- Proficient in scripting languages (e.g., JavaScript, PowerShell).
- Ability to travel up to 20% across ANZ.
- Must have a valid driver's license with an acceptable driving record.
This position is part of the customer support team located in Melbourne, Sydney, or Brisbane and will be on-site in Mount Waverley, Lane Cove, or Herston, respectively. At Radiometer, our vision is to improve global healthcare with reliable, fast, and easy patient diagnoses.
You will be a part of the ITS function and report to the Senior ITS Manager APAC responsible for the ANZ Region. If you thrive in a customer-oriented role and want to work to build a world-class ITS organization—read on.
In this role, you will have the opportunity to:
- Drive the growth of IT sales & installation base in Australia and New Zealand.
- Identify & manage key projects in collaboration with sales & service team to promote IT connectivity solutions.
- Provide technical IT support & troubleshooting the existing installed analyzers and the new projects interfacing with both IT solutions and analyzers to other Information Systems.
- Analyze customer's IT infrastructure and provide the required support related to the installation and operation of Radiometer IT systems.
- Impart training to the internal team as well as the external customers.
- Keep monitoring all IT installed systems and maintain them connected & working.
