Customer Service Representative

1 month ago


Essendon, Australia LINFOX ARMAGUARD PTY LTD Full time

Linfox Armaguard Group is a leading secure currency supply chain and technology solutions enterprise, trusted by customers in banking, retail, hospitality, medical, and government sectors. Our reputation is built on a culture of safety, underpinned by robust security policies, procedures, and systems.

Job Overview

We are seeking an exceptional Customer Service Representative to join our existing team. As the first point of contact for internal and external customers, you will provide high-level customer service over the phone, understand customer enquiries, and provide assistance. Key areas include:

  • Offering high-level customer service over the phone
  • Understanding customer enquiries and providing assistance
  • Setting up new customers and creating new accounts for existing customers
  • Creating loyal relationships with internal and external customers to retain accounts and develop positive working relationships
  • Ensuring the system is updated with all communication

Requirements

To succeed in this role, you will be an excellent communicator, able to listen and respond well. You will demonstrate:

  • Customer service focus
  • Solution-oriented attitude
  • Natural flair to build relationships and influence outcomes
  • Able to multitask and prioritise in high-pressure situations
  • Intermediate computer skills

What We Offer

Linfox Armaguard Group offers a dynamic and supportive work environment, with opportunities for career progression. You will be required to meet our employment criteria, which includes a criminal history check and full medical with a drug and alcohol test.

Don't have the required experience? We still want to hear from you. Visit our website to learn more about the opportunities at Linfox Armaguard Group.



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