Customer Support Specialist
2 weeks ago
Hastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.
This role involves developing and maintaining collaborative customer relationships to identify business drivers and opportunities, ensuring parts and service sales targets are met.
Key Responsibilities- Manage customer satisfaction and positively influence equipment performance, maintenance, and repair costs by understanding customer business needs.
- Deploy marketing initiatives to demonstrate value, capability, and quality of business solutions to meet parts and service budgets.
- Develop and execute a coverage plan to maintain high-quality customer relations.
- Communicate value delivery and business initiatives through regular meetings with key customer influencers.
- Assist with parts supply issues focusing on quality and continuity.
- Identify potential market opportunities and threats for commodity growth within the territory.
- Provide parts commodity and service opportunity pipeline management to the business for planning and forecasting.
- Maintain accurate and up-to-date customer and equipment records in Hastings Deering's CRM System.
To be successful in this role, you will require:
- Minimum five years' experience in a customer-facing position, preferably in the heavy earthmoving industry.
- Effective territory management experience with the ability to manage a large customer base.
- Demonstrated experience in developing and maintaining mutually beneficial customer relationships.
- Knowledge of the Caterpillar product range is highly desirable.
- Tertiary qualifications in Business, Commerce, Engineering, or equivalent.
- Relevant trade qualifications are highly desirable.
- Excellent written and verbal communication skills.
For any enquiries about this role, please contact Celeste Middleton, Talent Acquisition Partner, at celeste.middleton@hastingsdeering.com.au.
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Customer Support Specialist
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Mount Isa, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleHastings Deering (Australia) Ltd is seeking a seasoned Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.This role reports to the Customer Support Manager - Regional and focuses on developing collaborative and trusted customer business relationships to identify key business drivers and...
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Customer Support Specialist
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Mount Isa, Queensland, Australia Hastings Deering Full timeAbout the RoleHastings Deering is seeking a skilled Customer Support Representative to join our Construction Industries team in Mount Isa, Far North Queensland.Key ResponsibilitiesDevelop and maintain strong customer relationships to drive business growth and meet sales targets.Deploy marketing initiatives to demonstrate value and quality of business...
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Customer Support Specialist
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Mount Isa, Queensland, Australia Hastings Deering Full timeAbout the Role:Hastings Deering is seeking a skilled Customer Support Representative to join their team in Mount Isa, Far North Queensland.As a key member of the Construction Industries team, you will be responsible for developing and maintaining strong relationships with customers, identifying their business needs, and providing solutions to meet their...
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Customer Support Specialist
1 month ago
Mount Isa, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleHastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.This role involves developing and maintaining strong relationships with customers to identify their key business drivers and opportunities to meet parts and service sales targets.Key...
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Customer Support Specialist
1 month ago
Mount Isa, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleHastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.This role involves developing and maintaining collaborative customer relationships to identify business drivers and opportunities to meet parts and service sales targets.Key...
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Customer Support Specialist
1 month ago
Mount Isa, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleHastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.This role involves developing and maintaining collaborative customer relationships to identify business drivers and opportunities, ensuring parts and service sales targets are...
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Customer Support Specialist
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Mount Isa, Queensland, Australia Hastings Deering (Australia) Ltd Full timeAbout the RoleHastings Deering (Australia) Ltd is seeking a skilled Customer Support Representative to join their Construction Industries team in Mount Isa, Far North Queensland.This role involves developing and maintaining collaborative customer relationships to identify business drivers and opportunities, ensuring parts and service sales targets are...
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