Customer Support Specialist
1 week ago
About the Role:
Hastings Deering is seeking a skilled Customer Support Representative to join their team in Mount Isa, Far North Queensland.
As a key member of the Construction Industries team, you will be responsible for developing and maintaining strong relationships with customers, identifying their business needs, and providing solutions to meet their parts and service sales targets.
Your key responsibilities will include:
- Managing customer satisfaction and influencing equipment performance, maintenance, and repair costs
- Deploying marketing initiatives to demonstrate value and quality of business solutions
- Developing and executing a coverage plan to ensure high-quality customer relations
- Communicating value delivery and business initiatives through regular meetings with key customer influencers
- Assisting with parts supply issues and identifying potential market opportunities and threats
- Providing parts commodity and service opportunity pipeline management to the business
- Maintaining accurate and up-to-date customer and equipment records in Hastings Deering's CRM system
About You
To be successful in this role, you will need:
- Minimum five years' experience in a customer-facing position, ideally in the heavy earthmoving industry
- Demonstrated effective territory management experience and ability to manage a large customer base
- Demonstrated experience in developing and maintaining mutually beneficial customer relationships
- Knowledge of the Caterpillar product range would be highly desirable
- Tertiary qualifications in Business, Commerce, Engineering, or equivalent
- Relevant trade qualifications would be highly desirable
- Excellent written and verbal communication skills
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