Airport Operations Supervisor

2 weeks ago

Canberra, ACT, Australia beBeeCustomerService Full time $80,000 - $115,000
Job Description:

The primary objective of this role is to provide exceptional customer service by supervising a team and ensuring that our customers receive the award-winning 5-star service.

Key Responsibilities:
  • Act as station coordinator in liaison with ground handling agents and airline staff.
  • Ensure on-time flight closure and passenger boarding by supervising the airport team.
  • Supervise the airport team to achieve on-time performance and ensure flight operations run smoothly.
  • Plan efficient duty allocations of manpower during duty periods for customer service agents.
  • Provide support to the airport services duty officer in case of flight disruptions, misconnections, and other passenger-related issues.
  • Perform aircraft turnaround check (ATC) duties as assigned by the airport services manager to ensure safe operation of ground ramp product.
  • Generate reports and maintain a tidy workspace, offering support to the airport services manager.
  • Serve as primary contact for all agents requiring assistance with questions, problems, or discrepancies.
  • Ensure compliance with safety, security, quality, and environmental management policies and procedures to guarantee safety, security, legislative compliance, and delivery of high-quality service with a responsible environmental attitude.

Requirements:

  • Proven experience in customer-facing roles with excellent communication and leadership skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Excellent interpersonal and teamwork skills.
  • Basic knowledge of aviation regulations and industry standards.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

Additional Information:

  • Flexible working hours and remote work options available.
  • Professional training and development programs offered.

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