Leadership Opportunities in Residential Support

1 week ago

Perth, Western Australia beBeeLeadership Full time $103,172
About the Role

This is an on-site position in a 24/7 residential setting, where you will play a vital leadership role in establishing and delivering high-quality support services from the ground up.

As Team Leader, working under the general direction of senior leaders, you will support clients, guide employees, and ensure consistent service delivery in line with values and goals.

You will be the first point of contact for resolving client-related issues, providing expert advice, and maintaining a safe, supportive environment for both tenants and staff.

Your Key Responsibilities
  1. Lead, motivate, and coach the team to deliver high-quality, client-centred services, fostering a collaborative, client-focused team environment.
  2. Provide direct supervision, guidance, and performance management for case management staff.
  3. Manage a caseload while supporting staff with complex casework and risk planning.
  4. Coordinate intake, assessment, and case management processes to ensure consistent service standards.
  5. Build and maintain strong relationships with partner agencies, community housing providers managing the property, and community stakeholders.
  6. Oversee service operations, including shift/roster management, reporting, and compliance with program guidelines.
  7. Contribute to continuous quality improvement by reviewing and enhancing service delivery practices.
  8. Provide on-call support on a rotational basis.
Requirements for Success
  1. Relevant degree in community services, social work, or related field; or equivalent qualifications/experience.
  2. Minimum 3 years' leadership experience in multidisciplinary teams within residential, housing, AOD, mental health, or similar community service settings, including supervision, performance support, and conflict resolution.
  3. Skilled in mentoring and motivating staff, with a focus on professional growth and team cohesion.
  4. Demonstrated expertise in person-centred case management, assessment, and support planning for vulnerable people.
  5. Experience engaging with Aboriginal and Torres Strait Islander peoples and communities in a culturally responsive way.
  6. Deep understanding and proven ability to work effectively with people experiencing AOD issues, mental health challenges, family and domestic violence, homelessness, and complex behaviours.
  7. Strong organisational, administrative, and case management skills, including maintaining accurate client records.
  8. Ability to remain calm under pressure, hold strong professional boundaries, and manage competing priorities.
  9. Experience engaging with diverse stakeholders and managing expectations in a high-demand environment.
  10. Therapeutic Crisis Intervention (TCI) Certificate or willingness to obtain.
  11. First Aid and CPR Certification.
  12. Current and Full driver licence with no restrictions.

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