
Residential Operations Leadership Position
18 hours ago
We are seeking a leader to fill the role of Residential Customer Service Team Manager at our site.
In this position, you will be part of the site's leadership team - working collaboratively to support your on-site colleagues, foster a positive and high-performing culture, and contribute to the continued success of our operations.
As a Residential Customer Service Team Manager, your responsibilities will include:
- Leading, developing, and coaching your team for improved performance and succession planning
- Supervising a medium to large team, collaborating with other leaders to meet organisational needs
- Managing team performance, working closely with staff to achieve targets
- Planning resource requirements within your team
- Contributing to enhancing regular procedures and support systems
You will also have the opportunity to:
- Work in a dynamic and fast-paced environment
- Be part of a team that values diversity and inclusion
- Enjoy a range of benefits including flexible working arrangements, opportunities for professional development, and more
To be successful in this role, you will possess:
- Experience in the telco industry or transferable skills
- Clear communication
- Effective leadership abilities
- Familiarity with customer service principles
- Proficient computer skills
- Skill in negotiation and innovative thinking
- Able to work both independently and within a team
We value diversity and inclusion in the workplace and welcome applications from people of all backgrounds.
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