Product Trainer Specialist

1 week ago

Brisbane, Queensland, Australia beBeeExpert Full time $90,000 - $120,000
Job Description

The primary objective of this role is to deliver exceptional vehicle handovers and product training while fostering strong relationships with customers and dealers.

As a key member of the team, you will be responsible for developing and implementing effective handover strategies that enhance customer satisfaction across multiple brands.

By working closely with the Vehicle Handover and Driver Development Manager, you will contribute to driving business growth through targeted initiatives and collaborative stakeholder engagement.

This role presents an excellent opportunity for experienced professionals seeking to transition into a product expert and trainer position within a dynamic and innovative company.


Key Responsibilities
  • Support change management for VHO processes and collaborate with central teams to implement best practices locally.
  • Serve as the Vehicle Handover expert for multiple brands, aligning techniques to enhance customer satisfaction.
  • Assist dealers with fleet deliveries and provide on-the-job VHO training to dealer representatives.
  • Develop and deploy VHO training curricula with the Driver Development Manager and Competence Development team.
  • Develop and deliver comprehensive training programs on truck products, features, benefits, and usage.
  • Collaborate with the Driver Development Manager to tailor training based on identified areas for improvement.
  • Promote driver education programs to ensure safe and efficient truck operation, including alternative energy sources.

Requirements
  • MC Combination driving license with experience driving trucks across various applications.
  • Excellent people skills with the ability to build rapport and engage with customers and dealers.
  • Strong presentation skills and the ability to effectively showcase products.
  • Experience or enthusiasm for training, with a keen interest in developing others.
  • A customer satisfaction mindset, always striving to exceed customer expectations and enhance their experience.
  • Availability to visit customers and dealers to support VHO and product training initiatives.

Benefits
  • Exciting opportunity for a lifestyle change, transitioning from driving to a product expert and trainer role.
  • Exposure to training and development, enhancing both your skills and career growth.
  • Base salary, company-provided vehicle (as required by the role), and company bonus.
  • Work with one of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility, and connectivity.
  • Everyday life at Volvo Group is defined by a climate of support, care, and mutual respect.
  • A truly values-based organisation, inclusive workplace culture, and passionate people shaping the world we live in.

What We Offer

Join our diverse and talented workforce, where everyone has the opportunity to grow and make a meaningful impact.

Discover a work environment that encourages collaboration, innovation, and creativity, empowering individuals to thrive and reach their full potential.

Together, let's shape the future of transportation and create a better, more resilient society for generations to come.

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