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HVAC Operations Leader
2 weeks ago
We are seeking a results-driven Service Manager to oversee our HVAC service operations.
This leadership role involves day-to-day management of the service department, where you will supervise and support technicians in the field. Additionally, you will be responsible for maintaining strong customer relationships and resolving service-related issues.
- Manage daily operations of the service department to ensure efficiency and productivity.
- Conduct in-field training and quality control with service technicians to enhance their technical and customer service skills.
- Maintain open communication with customers to address their concerns and resolve issues promptly.
- Collaborate with dispatch and other department leads to optimize scheduling and workflow processes.
- Review invoices and warranty claims for accuracy and completeness.
- Analyze performance metrics using CRM tools to identify areas for improvement.
- Foster a culture of continuous learning and professional growth among team members.
- Drive business growth through effective management of resources and strategic decision-making.
