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HVAC Service Director
2 weeks ago
We are seeking an accomplished Service Director to lead our residential HVAC service operations.
Key Responsibilities:- Service Operations Management: Supervise and support day-to-day service department activities, ensuring efficient delivery of customer services.
- Training and Development: Conduct in-field training and quality control with service technicians to enhance their skills and knowledge.
- Customer Engagement: Maintain strong relationships with customers, resolving service-related issues promptly and professionally.
- Team Collaboration: Collaborate with dispatch and other department leads to optimize scheduling and workflow, promoting a culture of teamwork and open communication.
- Financial Oversight: Review service invoices and warranty claims for accuracy and efficiency, identifying areas for improvement and implementing cost-saving measures.
- 8+ years of residential HVAC experience, with at least 1 year of supervisory or team management experience.
- Demonstrated strong mechanical aptitude and problem-solving ability, with excellent written and verbal communication skills.
This is a full-time position offering competitive compensation and opportunities for growth within the company. The ideal candidate will possess a proven track record of leadership, customer satisfaction, and operational excellence. We are committed to providing a dynamic work environment that fosters creativity, innovation, and collaboration.
