Administrative Operations Coordinator

6 days ago

Melbourne, Victoria, Australia Michael Page Full time

Job Description:


We are seeking a highly organized and detail-oriented Administrative Operations Coordinator to join our team at Michael Page. This role will play a crucial part in supporting our sales team and ensuring seamless administrative operations.


About the Role:


As an Administrative Operations Coordinator, you will be responsible for managing customer orders, providing administrative support for warranty functions, and ensuring customer satisfaction through proactive management of sales and administration processes.



  • Manage customer orders using Oracle (POs, receipting, invoicing).
  • Update order status and explore alternatives as needed.
  • Coordinate with ports, customers, transport, and factories for fulfillment.
  • Handle sales calls, faxes, and emails professionally.
  • Resolve customer inquiries and follow up until resolved.
  • Oversee credit requests and coordinate with suppliers and Finance.
  • Prepare Dealer quotations and manage correspondence.
  • Support sales administrators during peak times or absences.
  • Collaborate with sales managers on stock levels and deliveries.
  • Ensure database accuracy and update product catalogues.
  • Support promotional activities and office operations.
  • Coordinate with ports, customs, and regulatory bodies.
  • Work with offshore support to streamline local activities.

Warranty Support:


You will also be responsible for processing warranty calls, faxes, and emails professionally, resolving customer queries, and managing warranty documentation.


The Ideal Candidate:


We are looking for a candidate with experience in administrative or sales support, preferably in a similar manufacturing industry. Proficiency in Oracle or similar ERP systems is desired but not necessary.



  • Strong organisational and multitasking skills.
  • Can do attitude.
  • Excellent communication skills.
  • Ability to work independently and in a team.
  • Customer-focused with proactive problem-solving skills.
  • Experience with warranty processes is a plus.

What We Offer:


In return for your hard work and dedication, we offer a competitive salary ranging from $65,000 to $80,000 per annum, depending on experience, plus opportunities for training and further development within our business.

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