Customer Relations Manager

1 week ago

Melbourne, Victoria, Australia beBeeManagement Full time $90,000 - $120,000

Job Overview

We are a leading Australian-owned hotel operator with over 35 years of brand history. Our mission is to deliver exceptional customer experiences and provide meaningful career opportunities for our team members.

About Us

We operate 25 hotels across Australia, with a plan to expand to 80 locations by the year 2030. Our corporate office is located in Melbourne, where we value a flat structure that encourages growth and collaboration. Our team spans various departments, including Customer Relations and Sales, Revenue, Marketing, People & Culture, Property Management, and Finance.

About the Role

This is an exciting opportunity for an energetic and ambitious individual to lead our Customer Relations & Contact Centre Team. The successful candidate will guide the team toward excellent customer engagement, transforming inbound inquiries into business opportunities through tailored and genuine service.

Key Responsibilities

  • Team Leadership & Coaching: Actively support and motivate the team by being present on the floor, providing real-time feedback, and driving continuous training and recognition.
  • Service & Sales Delivery: Lead by example on calls, drive conversions, and resolve after-hours escalations with a customer-first approach.
  • Customer & Relationship Management: Foster loyalty through positive guest experiences and maintain strong connections with key clients and partners.
  • Call Centre Operations: Drive a high-performance culture by setting benchmarks, ensuring data integrity, monitoring call quality, and coaching for growth.

About You

We are looking for someone who seeks a long-term career with a growing hospitality group. The successful candidate must have:

  • A minimum of 2 years experience in a contact centre environment
  • 1-2 years of demonstrated experience in a role managing and leading a team
  • Approved working rights within Australia (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
  • Demonstrated ability to develop strong working relationships and develop others
  • Excellent communication skills (written & verbal) with a focus on collaboration and bringing people together toward one common goal
  • High standards of accuracy and attention to detail

  • Customer Relations Manager

    1 week ago

    Melbourne, Victoria, Australia Citipower And Powercor Full time

    Melbourne, VIC, AU, 3000**About us**:At CitiPower and Powercor, we're proud to deliver electricity to 1.3 million Victorian customers every day through our network of poles and wires. But more than that, we're here to power communities, support local businesses and keep critical services running smoothly, we're essential to them all - and none of this...

  • Customer Relation

    1 week ago

    Melbourne, Victoria, Australia O'Brien Electrical And Plumbing Full time

    Join an industry-leading and reputable organization Work with a dynamic and supportive teamBenefit from career opportunities O'Brien Electrical & Plumbing Rowville is seeking candidates for a Customer Relations role.We are looking to fill this entry-level position by bringing on a fresh staff member whom we can train and develop into an experienced,...

  • Senior Industrial Relations Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeIndustrial Relations Full time $120,000 - $150,000

    **Job Opportunity: IR Professional**We are seeking a skilled IR professional to develop their career in a dynamic and growing organization.**Key Responsibilities:**Manage a portfolio of ER/IR matters across multiple business units.Lead and manage enterprise bargaining negotiations.Support strategic bargaining through research, trend analysis, and...

  • Customer Relation

    1 week ago

    Melbourne, Victoria, Australia O'Brien Electrical And Plumbing Full time

    Join an industry-leading and reputable organization- Work with a dynamic and supportive team- Benefit from career opportunities**O'Brien Electrical & Plumbing Rowville** is a proud family of quality-focused trade service professionals in the electrical industry.The position is varied, so you will never be bored, yet clearly defined so you will know your...

  • Customer Relations

    3 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time

    OverviewCustomer Relations | Full Time | Melbourne role at Jardan Australia.What We Are Looking ForJoin our Head Office team in Scoresby as a Customer Support Specialist, where you'll deliver outstanding support to our valued customers and help turn their feedback into positive change. You'll work closely with our Sales Support Team, providing administrative...

  • Customer Relations

    3 weeks ago

    Melbourne, Victoria, Australia Jardan Australia Full time

    Overview Customer Relations | Full Time | Melbourne role at Jardan Australia. What We Are Looking For Join our Head Office team in Scoresby as a Customer Support Specialist, where you'll deliver outstanding support to our valued customers and help turn their feedback into positive change. You'll work closely with our Sales Support Team, providing...

  • Customer Relations Coordinator

    1 week ago

    Melbourne, Victoria, Australia beBeeCoordinator Full time $70,000 - $90,000

    We are seeking an experienced Customer Relations Coordinator to join our team. As a key member of the team, you will play a vital role in supporting the administration of design and covenant requirements, while managing enquiries from customers and builders.Your ResponsibilitiesPrepare, compile and send correspondence to customers, ensuring timely responses...

  • National Customer Relations Manager

    6 days ago

    Melbourne, Victoria, Australia beBeeAnalytical Full time $90,000 - $120,000

    Key Role: National Account ManagerWe are looking for a highly skilled National Account Manager to join our team in Melbourne. The ideal candidate will be responsible for managing customer relations, delivering short-term and long-term growth strategies to increase market share and drive value.Effective communication with key stakeholders is crucial...

  • Customer Relations Consultant

    1 week ago

    Melbourne, Victoria, Australia Autoleague Full time

    At **Berwick City**, we are committed to providing our customers with exceptional value and seamless car-buying experience. As a leading dealership group, we pride ourselves on our outstanding customer service, quality vehicles and dynamic team culture.We are currently seeking a Customer Relations Consultant to drive repeat business and enhance profitability...

  • Customer Relations Specialist

    1 week ago

    Melbourne, Victoria, Australia Stockland Full time

    We are currently seeking a Customer Relations Specialist to join our Customer Relations team in this exciting role which will provide you the autonomy to manage your own projects, customers, and stakeholders on the ground.**About the role**Delivering outstanding service, you will be the customer advocate and an ambassador for Stockland whilst at the same...