Strategic Customer Service Development Specialist

3 days ago


Perth, Western Australia beBeeCustomerService Full time $131,740 - $143,000
Strategic Customer Service Development Specialist

We are seeking a seasoned data specialist to lead and control the design, development, and maintenance of our Customer Service strategic long-term workload requirements.

This role offers a short-term transformational project with a lasting impact. As a key member of our team, you will be responsible for developing integrated planning models, forecasts, and labour modelling across all Customer Service channels.

You will work closely with our business unit representatives to acquire meaningful datasets of external influencing factors, providing critical insights through developed forecasting models.

Key Responsibilities:

  • Develop strategic plans and forecasts to meet customer demand targets and section objectives
  • Design and maintain integrated planning models for the Customer Service business unit
  • Analyse and model workforce requirement needs across all customer channels
  • Provide actionable insights through developed forecasting models
  • Critically evaluate known impacts on Customer Service performance from internal and external variables

Requirements:

  • Bachelor's degree in business, commerce, science (Data Science) or related field
  • Extensive experience in Customer Service channel forecasting
  • Proven expertise in long-term strategic channel forecasting and financial/budget planning
  • Experience with customer service technologies and workforce management software
  • Excellent stakeholder engagement and analytical skills


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