Strategic Customer Advocacy Specialist

1 day ago

Perth, Western Australia beBeeCustomerAdvocate Full time $80,000 - $130,000

Job Overview:

We are seeking an accomplished Strategic Customer Advocacy Specialist to join our team. This role will be responsible for developing strong relationships with assigned customers and delivering exceptional experiences that meet their evolving needs.

Main Responsibilities:

  • Onboard new customers, introducing them to our products and support processes, ensuring a seamless transition into our ecosystem.
  • Collaborate with cross-functional teams to elaborate and coordinate complex projects, engaging with developers, IT managers, and decision makers from various industries.
  • Work closely with Sales, Field Engineering, and Support to develop and deliver engagement plans that align with customer objectives.
  • Manage a portfolio of customers in a specific geographic region, identifying growth opportunities and renewal risks in coordination with Sales.
  • Serve as a customer advocate internally, influencing our product roadmaps, documentation, processes, and people to enhance customer satisfaction and retention.
  • Support customers through reactive ticket requests, providing timely and effective solutions.
  • Create targeted campaigns for multiple customers through digital touchpoints and activities, fostering deeper connections and driving business outcomes.

Key Qualifications:

  • Minimum 5 years of experience in a related field, preferably with a strong background in IT and exposure to projects involving Linux OS, data applications, storage, cloud computing, networking, security, migration, or IoT.
  • Excellent presentation skills, with the ability to effectively communicate complex software concepts.
  • Experience building and improving internal processes, while maintaining timely delivery to customer-related projects.
  • A true team player capable of interacting with all departments and levels, both internally and externally.
  • Knowledge of agile methodologies and proficiency in multiple languages, including English.

What We Offer:

  • Distributed work environment with regular team sprints and collaboration opportunities.
  • Personal learning and development budget.
  • Annual compensation review.
  • Recognition rewards.
  • Competitive holiday leave package.
  • Maternity and paternity leave benefits.
  • Team Member Assistance Program & Wellness Platform.
  • Opportunities for professional growth and travel to company events.

  • Sales Leader: Driving Growth and Customer Advocacy

    3 days ago

    Perth, Western Australia beBeeAccount Full time $90,000 - $130,000

    The role of a Strategic Account Executive is pivotal in driving revenue growth by delivering solutions that strengthen customer advocacy. Key responsibilities include redefining partnerships in the retail pharmacy segment and positioning the company as a trusted partner in the health and medical industry.">As an experienced sales professional, you will...

  • Senior Advisor/ Director, Global Advocacy

    7 days ago

    Perth, Western Australia Tattarang Full time $90,000 - $120,000 per year

    About the Opportunity Minderoo Is seeking a dynamic and experienced Global Advocacy Director to lead our international advocacy strategy and amplify our global influence. This high impact role will be pivotal in shaping and advancing Minderoo's international presence through strategic engagement, high level partnerships and targeted influence. Reporting to...

  • Strategic Customer Advocate

    4 days ago

    Perth, Western Australia beBeeCustomerExperience Full time $120,000 - $140,000

    Customer Experience ChampionThe role of Customer Experience Champion is crucial in delivering exceptional service to our customers, ensuring a seamless and positive experience that fosters strong advocacy. This individual will manage a portfolio of strategic customers, understanding their businesses, industries, and how we serve them.Key...

  • Manager Advocacy and Positioning

    7 days ago

    Perth, Western Australia Woodside Energy Full time $90,000 - $120,000 per year

    Job description:About Woodside EnergyWe know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships with communities are fundamental to maintaining our licence to operate.Technology and innovation are...

  • Manager Advocacy And Positioning

    4 days ago

    Perth, Western Australia Woodside Energy Full time

    Join to apply for theManager Advocacy and Positioningrole atWoodside EnergyGet AI-powered advice on this job and more exclusive features.We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work.We also recognise that enduring, meaningful relationships with...

  • Manager Advocacy and Positioning

    2 weeks ago

    Perth, Western Australia Woodside Energy Full time

    Join to apply for the Manager Advocacy and Positioning role at Woodside EnergyGet AI-powered advice on this job and more exclusive features.We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships...

  • Manager Advocacy and Positioning

    2 weeks ago

    Perth, Western Australia Woodside Energy Full time

    Join to apply for the Manager Advocacy and Positioning role at Woodside EnergyGet AI-powered advice on this job and more exclusive features.We know great results come from our people feeling valued, getting the support they need to reach their full potential as well as bring their whole self to work. We also recognise that enduring, meaningful relationships...

  • Strategic Growth Director

    2 days ago

    Perth, Western Australia beBeeGrowth Full time $120,000 - $200,000

    Drive Business Growth and RevenueWe are committed to delivering exceptional customer experiences through innovative solutions and strategic partnerships.Key Responsibilities:Develop and implement effective strategies to drive business growth, increase revenue, and enhance our market position.Lead cross-functional teams to deliver outstanding customer...

  • Strategic Communications Specialist

    1 day ago

    Perth, Western Australia beBeeAdvocacy Full time $180,000 - $240,000

    Job OpportunityThe Manager Advocacy and Positioning is a senior-level role that involves strategic planning, coordination, and communication of Corporate Affairs priorities and key deliverables.This position will be based in Perth and reports directly to the Group VP Corporate Affairs. The successful candidate will have the ability to work across different...

  • Leading Customer Advocacy Specialist

    4 days ago

    Perth, Western Australia beBeeCommunityLifeManager Full time $110,000 - $130,000

    Customer Advocate RoleThis role offers an exciting opportunity to work closely with customers, their families, and community stakeholders to understand their needs and advocate for necessary supports.The ideal candidate will possess experience in case management, budget oversight, and strong organisational skills. They should be able to prioritise tasks,...