E-Commerce Optimization Specialist

22 hours ago

Gold Coast, Queensland, Australia beBeeEcommerce Full time $60,000 - $90,000
Job Title: E-Commerce Coordinator

An exciting opportunity has arisen for an E-Commerce Coordinator to join our in-house digital marketing team at our global HQ located in Burleigh Heads.

This role supports the execution of our E-Commerce strategy with a key focus on optimising our websites to increase sales and drive showroom bookings.

Key Responsibilities:

  • Coordinate and upload products to multiple global sites using Shopify Plus, including product launches, imagery, collection set up and maintenance, merchandising, navigation, and user experience.
  • Execute all online promotions including landing page set up and price updates.
  • Manage ongoing website support and inventory tickets requests via Freshdesk.
  • Upload new showrooms to the site with correct content and messaging.
  • Collaborate with the Ecommerce Manager to manage end to end lifecycle of products on site, including enrichment of all saleable products online and exit strategy to maintain organic search results.
  • Report on ecommerce sales performance weekly and monthly in collaboration with the Ecommerce Manager.
  • Analyse and review UX and UI metrics such as bounce rate, time on page, drop off rates and heat maps, and action recommendations to improve user experience per market.
  • Analysing and identifying trends across the online customer journey, providing insights and recommendations to drive additional traffic, revenue and bookings.
  • Execute website optimisation opportunities with the Ecommerce Manager and external website developer.
  • Conduct research on markets, competitors and new technology, reporting on findings.
  • Review Smart Brand Protection report on a monthly basis, flag products the algorithm pulls as counterfeit and liaise with team to remove from marketplace channels.
  • Brainstorm and research new innovative brand growth and sales strategies with Ecommerce Manager.
  • Assist in crafting and coordinating the execution of marketing plans for product launches, showroom launches and always on campaigns.

Essential Knowledge/Behaviours Required:

  • Have a minimum of 2 years' experience in a similar role.
  • Have a tertiary qualification in marketing (or similar field).
  • Knowledgeable of the e-commerce and retail space that includes marketing strategies, product management, industry trends and usability best practices.
  • Ability to find and communicate meaningful insights by diving into Google Analytics etc.
  • Experience in using Shopify advantageous.
  • Basic Graphic design and html experience.
  • Time management skills and the ability to prioritise own workflow.
  • Strong written and verbal communication skills.
  • Work efficiently either independently or as a team Passion and understanding of the brand vision and alignment with the Values.

Our Benefits:

  • Global HQ location close to Burleigh Heads beach and cafes on every corner.
  • Product discounts of 30% to 50% for yourself, your direct family, and friends.
  • Benefit from an Employee Discount Platform, allowing you to enjoy exclusive discounts at major Australian retailers.
  • Access to Car Novated Leasing/Salary Packaging options through Flare, providing flexibility and financial benefits.
  • Join a highly passionate team within a rapidly growing business that is expanding internationally, offering exciting opportunities for career growth.
  • Receive continuous support and development opportunities, ensuring you can enhance your skills and progress in your professional journey.
  • Enjoy generous staff product discounts, team rewards, a monthly employee recognition program, bi-annual team celebrations, and many more perks, creating a positive and rewarding work environment.

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