IT Operations Director

1 week ago


Brisbane, Queensland, Australia Davidson Full time

About the Opportunity

We are seeking an experienced IT Operations Director to lead our Technology Operations team. Based in CBD, this role is a 12-month contract with possible extensions.

Job Overview
A key aspect of this role is to ensure the stable operation of ICT and AV systems supporting the legislative process, working closely with business areas to verify all systems are fully operational for Sittings and Committee Hearings.

Key Responsibilities:

  • Lead a range of IT support services, including the service desk, desktop and devices program, Wi-Fi, telephony and AV services, overseeing contractual arrangements, performance monitoring of vendors and documentation of policies and procedures.
  • Maintain monitoring systems to detect service outages or degradation and coordinate rapid responses to restore full operation.
  • Develop and improve IT Service Management processes to identify trends and risks, rectify customer issues effectively, facilitate communication within the organisation, and enhance the customer experience.

Requirements:

  • Demonstrated success in developing and leading high-performing ICT teams in complex environments.
  • Ability to communicate effectively, advise, influence, and collaborate with senior managers, vendors, customers, and other stakeholders to build relationships and credibility.
  • Proven ability to problem-solve, contribute to improving operational processes, manage critical incidents, and escalate decision-making.

Estimate Salary: $120,000 - $180,000 per annum, depending on experience and qualifications.



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