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Front Office Team Leader: Vacation Experience Specialist
1 month ago
We Put the World on Vacation
At Travel + Leisure Co., our mission is simple: to provide exceptional vacation experiences for millions of travelers worldwide. Our team, fueled by passion and dedication, works tirelessly to create unforgettable moments for our owners, members, and subscribers.About Us
Travel + Leisure Co. is a leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We believe that all vacation moments start with our associates, who turn vacation inspiration into exceptional travel experiences.
The Role
As a Front Office Team Leader, you will be responsible for delivering outstanding customer service and ensuring seamless day-to-day operations at the front desk. This includes greeting and registering guests, providing information on local attractions, and completing department-related paperwork.
Your Responsibilities
- Greet and register owners and guests in a friendly and professional manner.
- Provide accurate and timely information on local area attractions and activities.
- Complete all department-related paperwork and maintain accurate records.
- Utilize communication equipment, including telephones, facsimiles, and computers, to ensure efficient communication with guests and colleagues.
Requirements
- Previous experience within a similar hotel position.
- Genuine passion for customer service and the local area.
- Excellent communication skills with strong interpersonal abilities.
- Enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards.
- High levels of computer literacy and previous experience with a PMS system (Hirum, Fidelio, Opera etc) is advantageous.
What You'll Get
In this role, you can expect:
- An estimated salary of $65,000 - $80,000 per annum, based on your qualifications and experience.
- Long-term opportunity for growth and development within the company.
- A supportive work culture that values employee satisfaction and well-being.
- Professional development funding to help you achieve your career goals.
- Discounted hotel and resort stays globally.
Where You'll Work
This role is based in Adelaide, South Australia, where you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by like-minded individuals who share your passion for customer service and the travel industry.
