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Membership Services Representative

2 months ago

Melbourne, Victoria, Australia Zap Full time
{"title": "Membership Services Representative", "description": "Drive Exceptional Member Experiences

Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 85 locations across the country. We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results.

We are seeking a Membership Services Representative to join our thriving team in Richmond. The successful candidate will be responsible for driving an exceptional member experience and building key stakeholder relationships with members.

The ideal candidate will have:

  • Demonstrated experience and success in a fast-paced premium customer service role
  • Interest and passion for health and fitness
  • Intermediate computer skills
  • Excellent oral and written communication and presentation skills
  • Ability to perform in an autonomous environment
  • Be available to work Saturdays and some days during the week

What we offer:

  • Hourly rate PLUS commission and a fun working environment
  • FREE gym membership to be able to practice what you preach
  • Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
  • Access to career opportunities with Asia Pacific's largest diversified fitness group

Elevate your professional and personal growth with access to our industry-leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses. From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel.

Our Commitment to Diversity and Inclusion: At Fitness and Lifestyle Group, we bring positive energy and attitude to work every day. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity bring to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

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