Membership Services Coordinator
3 weeks ago
About the Role
We are seeking a highly skilled Membership Services Consultant to join our team at Michael Page. As a key member of our team, you will play a vital role in supporting membership acquisition and retention.
Key Responsibilities
- Enhance member engagement through digital tools, data collection, and follow-up procedures.
- Maintain accurate records of member interactions, including quote preparation and membership transitions.
- Handle customer inquiries related to membership status, benefits, and service offerings.
- Contribute to team KPIs, ensuring that targets for service delivery, customer engagement, and quality assurance are met.
- Engage in ongoing training and development, staying current with industry trends and internal policies.
- Analyze data and propose actionable improvements that elevate the member experience.
What You'll Need
- Strong communication skills (written and verbal)
- Attention to detail
- Ability to handle a fast-paced environment
What's on Offer
- Melbourne CBD Location
- Hybrid Role
- $69,000 incl superannuation
- Not for profit organisation
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