Membership Services Coordinator

3 weeks ago


Melbourne, Victoria, Australia Michael Page Full time

About the Role

We are seeking a highly skilled Membership Services Consultant to join our team at Michael Page. As a key member of our team, you will play a vital role in supporting membership acquisition and retention.

Key Responsibilities

  • Enhance member engagement through digital tools, data collection, and follow-up procedures.
  • Maintain accurate records of member interactions, including quote preparation and membership transitions.
  • Handle customer inquiries related to membership status, benefits, and service offerings.
  • Contribute to team KPIs, ensuring that targets for service delivery, customer engagement, and quality assurance are met.
  • Engage in ongoing training and development, staying current with industry trends and internal policies.
  • Analyze data and propose actionable improvements that elevate the member experience.

What You'll Need

  • Strong communication skills (written and verbal)
  • Attention to detail
  • Ability to handle a fast-paced environment

What's on Offer

  • Melbourne CBD Location
  • Hybrid Role
  • $69,000 incl superannuation
  • Not for profit organisation


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