Culturally Competent Service Lead

4 days ago

Tweed Heads, New South Wales, Australia beBeeLeadership Full time $90,000 - $112,000
About This Role

We're seeking an experienced Service Lead to join our team. As the primary point of contact for customers, you'll lead a team of Care Workers in delivering exceptional client service delivery.

You'll be responsible for managing and leading a Home Care service team, including operational leadership of a team of Care Workers, and assisting the Branch Manager with overall leadership support for the area, staff, and clients.

Key responsibilities include:

  • Managing client escalations and complaints to a high level of resolution.
  • Converting new client leads into active customers.
  • Developing exceptional relationships with existing and new clients and their families.

In this role, you'll have the opportunity to develop and maintain high-level team performance, manage a high-volume client caseload, and make decisions that positively impact our customers' lives.

We're looking for someone with strong people leadership experience, who can effectively coach and develop individual and team performance, and has a proven track record of achieving results in similar roles.

This is an exciting opportunity to make a real difference in the lives of our customers and contribute to the growth and success of our organization.

Australian Unity prioritizes the health, safety, and wellbeing of our people and customers, especially during challenging times like COVID-19.

Benefits
  • Competitive Remuneration.
  • Shared branch vehicle for client visits and business.
  • Flexible Work Options - work-life balance and flexibility allowing people to thrive at work.
  • Supported learning and development program for career growth.
  • Access to great staff discounts on Australian Unity Financial Services products.
About Us

We're committed to empowering people to live independently, supported and empowered within their own homes and communities.

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