
Enhance Customer Satisfaction
5 days ago
As a Customer Experience Feedback Officer, you will play a pivotal role in enhancing customer satisfaction and partnerships within the organization. This involves working closely with stakeholders to continuously improve quality standards, manage feedback effectively, and drive strategic initiatives.
Key responsibilities include:
- Monitoring and reviewing customer experience quality standards to measure continuous improvement;
- Supporting stakeholder engagement and strategic projects across the organization;
- Implementing best practice customer feedback frameworks;
- Collaborating with the leadership team to identify customer experience training requirements.
Success in this role requires:
- Proven experience in complaints and stakeholder management, with effective customer engagement skills;
- Working knowledge of customer experience methodology and communication strategies;
- Highly developed research skills, including evaluation and measurement approaches;
- Ability to develop and review project plans and procedures to enhance customer satisfaction;
- Capacity to undertake research and provide regular reports on emerging issues;
- Experience in supporting stakeholder engagement and community relations strategies.
This is an exciting opportunity for a motivated individual who shares our values of commitment, teamwork, courage, and respect.
For more information about the role and working at our organization, please view the attached Application Pack.
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