Operations Administrator
3 days ago
About the Role
Service Stream's Techsafe division is seeking an Operations Administrator to contribute to the profitability and growth of our company by performing administrative duties to support TechSafe's contracts.
Nature of position: Permanent, Full Time. Location: Clayton South, VIC. Reporting Line: Administration Supervisor.
Key Responsibilities
- Allocate and dispatch work to field staff, ensuring smooth delivery of administrative duties.
- Provide assistance with inbound calls and queries.
- Manage work to pre-determined KPIs set out by client or internally.
- Liaise and provide support to field resources to ensure work requests are completed.
- Analyse field resource productivity and performance.
- Manage and undertake the return of work daily or as required.
- Daily allocation of ad hoc requests including faults, appointments, and miscellaneous jobs.
- Provide excellent customer service and ensure all dealings with customers/clients are professional and polite.
- Undertake administration associated with billing/invoicing activities.
- Work efficiently with Service Stream and client systems and databases.
- Assist other members of the administration team where required.
- Evaluate work performed to meet contractual quality and safety requirements.
About You
- A minimum of 12 months experience in an office environment is essential.
- Competencies in MS Office products: Word, Excel, Outlook.
- Excellent organisational and administration skills.
- High level attention to detail.
- Well-developed written and verbal communication skills.
- Able to manage time effectively and meet deadlines.
- The ability to work autonomously.
- A positive, proactive approach and willingness to own the job until completion.
Estimated Salary Range: AU$55,000 - AU$65,000 per annum.
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