Service Desk Specialist

2 days ago


Brisbane, Queensland, Australia Datacom Full time
About the Role

Datacom is seeking a highly motivated and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our clients, providing high-quality technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Respond to phone calls and emails from clients regarding technical issues
  • Provide level 1 technical support and troubleshoot issues
  • Work to given Service Level Agreements and KPIs
  • Collaborate with internal teams to resolve complex issues

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and under pressure
  • Strong analytical and troubleshooting skills
  • Customer-centric approach and a passion for delivering exceptional service

What We Offer:

  • Opportunities for career growth and development in a dynamic and agile company
  • A supportive and collaborative team environment
  • Competitive salary and benefits package
  • Professional development courses and training opportunities

About Datacom:

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on delivering exceptional service to our clients and providing a supportive and inclusive work environment for our employees.



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