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Service Desk Specialist
2 months ago
Datacom is seeking a highly motivated and customer-focused Service Desk Agent to join our team. As a Service Desk Agent, you will be the first point of contact for our clients, providing high-quality technical support and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Respond to phone calls and emails from clients regarding technical issues
- Provide level 1 technical support and troubleshoot issues
- Work to given Service Level Agreements and KPIs
- Collaborate with internal teams to resolve complex issues
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and under pressure
- Strong analytical and technical skills
- Customer-centric approach and a passion for delivering exceptional service
What We Offer:
- Opportunities for career growth and development
- A dynamic and supportive work environment
- Competitive salary and benefits package
- Professional development courses and training
About Datacom:
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We pride ourselves on delivering exceptional service and solutions to our clients, and we're committed to helping our employees grow and develop their careers.
