Business Operations Specialist

1 month ago

Saint Leonards, Victoria, Australia Comscore Full time

Job Overview

We are seeking a highly skilled Business Operations Specialist to join our team at Comscore.

About the Role:

The successful candidate will be responsible for providing operational administration for our Rentrak Theatrical businesses in the Asia Pacific Region and assisting in the production of Research (summary) products and client service with our data supply Korean, Japanese and Taiwan partners.

The position requires general admin and box office entry through regular liaison with Rentrak Australia clients, including Film distributors and Exhibitions in the Asian Pacific Region (APR), along with APR business partners including Redwood (Nielsen), KOFIC and Kogyo Tsushin to collect, collate and manage daily data feeds and summary data products and records.

This includes database maintenance, distributor location booking, Release Schedule production, film research, processing of distributor reported numbers and researching film titles and credits.

The successful candidate will also be responsible for updating and maintaining administration tasks in Comscore's products such as SWIFT, Forecast, in theatre market research as well as any new products brought to market.

Duties and Responsibilities:

  • Office administration to ensure a smooth-running office: fielding calls and emails for senior management when necessary.
  • Client Services – attending to client enquiries as a priority, ensuring client requests are fulfilled where possible or directed to the necessary manager.
  • Overnight Services – collecting missing grosses, liaising with cinema managers, following up queries for Management, and supporting aspects of overnight operations.
  • Maintaining the Rentrak database through processing of reported data, updating release information, and assisting with location booking.
  • Collection and processing of APR summary data, as well as new territories as they establish in the APR.
  • Ensuring all Asian Pacific releases and calendars are updated for Summary and Overnight purposes, including box office figures, date changes, film profiles, and historical box office.
  • Cross-referencing and title matching of all electronically imported titles/codes against titles in all Comscore's systems.
  • Sending out feeds and Top Film reports on weekdays and weekends.
  • Data verification of all Studio Reported Grosses (SRG) and FLASH ensuring that cross checks and validation for all entered data balances.
  • Assisting and providing instruction and feedback to Night Call Centre team.
  • Responding and acting on inquiries from Night Call Centre team.
  • Daily review of all matched and unmatched title reports, creating JIRA's to rectify any issues.
  • Ensuring all theatre location data is up-to-date and accurate and continual maintenance of the information captured for each theatre.
  • Covering duties of the Manager- Asia Pacific Operations during absences or leave.
  • Covering shifts as required for night and weekend operations.
  • Other duties as instructed by Senior Management.
  • Working rotational roster that includes weekends and public holidays.

Requirements and Qualifications:

  • HSC or equivalent qualification.
  • Writing skills in English.
  • Reading and writing in Chinese would be an advantage.
  • General computer and specific computer skills in Excel, Word, Adobe Acrobat, Explorer, Outlook.
  • Google applications – Gmail, Drive, Calendar.
  • Customer service skills.
  • Online research skills.
  • Numerical and analytical skills.
  • Demonstrated communications skills.
  • Demonstrated problem-solving and time management skills.
  • Online and offline research skills.
  • Ability to work as part of a team, but also work unsupervised.
  • An interest in the film industry.
  • Quality-oriented and client-focused.
  • Highly organized.
  • Ability to work to deadlines.

Estimated Salary: $60,000 - $80,000 per annum, depending on experience.

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