Technical Product Specialist

1 month ago


Saint Leonards, Victoria, Australia TOMRA Full time
Job Overview

TOMRA is seeking a skilled Technical Product Specialist to join our team in Australia.

Salary and Benefits

The estimated salary for this position is $120,000 - $180,000 per annum, depending on experience.

Job Description

About the Role:

  • Build a comprehensive understanding of TOMRA's product portfolio, including reverse vending machines (RVMs).
  • Analyse data gathered from installed machines and report on performance metrics according to service level agreements (SLAs).
  • Suggest and implement performance-improving actions across TOMRA's RVM portfolio.
  • Act as the escalation point for technical queries or requests regarding RVMs and resolve technical issues that may arise.
  • Perform software and hardware testing to ensure optimal performance.
  • Create and maintain training material and product documentation for customers and internal stakeholders.
  • Deliver training sessions to technicians, field teams, and service centre operators on RVM maintenance and troubleshooting.
  • Develop market-specific solutions for equipment and RVMs to meet local customer needs.
  • Lead projects for TOMRA Collection Australia (TCA) to drive business growth and improve customer satisfaction.
  • Support machine installation and deployment processes to ensure timely delivery.
Requirements

To succeed in this role, you will need:

  • An engineering degree majoring in mechatronics, mechanical, or electrical engineering.
  • Strong data analysis capabilities and experience with data-driven decision-making.
  • Excellent communication skills to effectively interact with both internal and external stakeholders.
  • A solution-driven approach to problem-solving and ability to adapt quickly to new concepts.
  • Prior hands-on or field experience in RVM operations or product development is highly desirable.

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