Technical Product Specialist
1 month ago
TOMRA is seeking a skilled Technical Product Specialist to join our team in Australia.
Salary and BenefitsThe estimated salary for this position is $120,000 - $180,000 per annum, depending on experience.
Job DescriptionAbout the Role:
- Build a comprehensive understanding of TOMRA's product portfolio, including reverse vending machines (RVMs).
- Analyse data gathered from installed machines and report on performance metrics according to service level agreements (SLAs).
- Suggest and implement performance-improving actions across TOMRA's RVM portfolio.
- Act as the escalation point for technical queries or requests regarding RVMs and resolve technical issues that may arise.
- Perform software and hardware testing to ensure optimal performance.
- Create and maintain training material and product documentation for customers and internal stakeholders.
- Deliver training sessions to technicians, field teams, and service centre operators on RVM maintenance and troubleshooting.
- Develop market-specific solutions for equipment and RVMs to meet local customer needs.
- Lead projects for TOMRA Collection Australia (TCA) to drive business growth and improve customer satisfaction.
- Support machine installation and deployment processes to ensure timely delivery.
To succeed in this role, you will need:
- An engineering degree majoring in mechatronics, mechanical, or electrical engineering.
- Strong data analysis capabilities and experience with data-driven decision-making.
- Excellent communication skills to effectively interact with both internal and external stakeholders.
- A solution-driven approach to problem-solving and ability to adapt quickly to new concepts.
- Prior hands-on or field experience in RVM operations or product development is highly desirable.
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