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Operations Manager

2 months ago

Melbourne, Victoria, Australia Mountain Top Australia Pty Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Mountain Top Australia Pty. As a key member of our leadership team, you will be responsible for driving the day-to-day operations of our organization, ensuring the effective management of customer service, fitment service, and warehouse operations.

Key Responsibilities
  1. Operational Excellence
  • Oversee and enhance the operational systems, processes, and policies to support the organization's mission, focusing on improved management reporting, information flow, and business processes.
Team Leadership
  • Manage and increase the effectiveness and efficiency of Customer Service, Fitment Service, and Warehouse teams through improvements to each team and coordination between support and business functions.
Strategic Planning
  • Play a significant role in long-term planning, including initiatives geared toward operational excellence and business growth.
Change Management
  • Act as a change agent to ensure lean processes are deployed in improvements, driving cultural change and employee engagement.
Human Resources
  • Manage staffing, development, and performance management for operations staff, leading, motivating, and developing the team.
Facilities Management
  • Responsible for facility management and liaison with external partners, including the landlord, cleaning services, IT, and company fleet.
Requirements
  1. Education and Experience
  • Bachelor's degree in Business Administration, Operations Management, or related field is required; automotive industry certifications are preferred.
  • 5+ years of experience in operations management and leading teams within the automotive or related industries is required.
Travel
  • Occasional travel may be required.
Competencies
  1. Leadership
  • Strong leadership abilities to guide and motivate the team effectively.
Strategic Thinking
  • Ability to develop and implement strategic plans to improve operational efficiency and meet organizational objectives.
Communication
  • Excellent communication skills, adept at interfacing with both internal teams and external stakeholders.
Problem-Solving
  • Problem-solving acumen, able to manage issues strategically, positively, and effectively.
Change Management
  • Skilled in change management, effectively communicating changes, addressing resistance, and facilitating the transition to new processes or systems.