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Resident Experience Team Leader

2 weeks ago

Sydney, New South Wales, Australia HOME Full time $60,000 - $80,000 per year

Be Part of Something New – Join HOME Parramatta Pre-Opening

There's no place like HOME

HOME is reinventing how people rent.

Inspired by the service culture of world-class hotels, HOME offers contemporary luxury living, purposefully designed for renting. Featuring high-quality apartments, exclusive resident amenities, professionally managed services and curated community events, HOME fosters a connected, convenient and elevated lifestyle for renters.

As we prepare to open our brand-new Parramatta property, we're building a passionate pre-opening team who will set the tone for this exciting new community.

HOME Parramatta, set to open in late 2025, is our first project in New South Wales, following into the footsteps of our three popular assets in Melbourne (Southbank, Richmond and Docklands). Our team is like no other, empowered to be themselves and to perform their very best. We create authentic living environments with the commitment to WOW our Resident community each and every time.

As a Resident Experience Team Leader, you'll be part of our dynamic pre-opening team, helping to shape the very first impressions of our newest HOME. This is a unique opportunity to step into a leadership role where you'll support, guide and inspire a small Resident Experience team while ensuring service excellence for every resident, every day.

What You'll Do:

  • Play a key role in preparing the Resident Experience team during the pre-opening phase, including training and process development.

  • Lead and mentor a small front-of-house team, delivering consistently outstanding service.

  • Support residents through every stage of their rental journey – from move-in logistics and amenity bookings to day-to-day requests.

  • Partner with Leasing and Property Management teams on tours, inspections, and lead management.

  • Help design, set up and run engaging community events.

  • Oversee daily front-of-house operations, ensuring a seamless, welcoming experience.

  • Foster strong resident relationships and resolve issues with care and efficiency.

What We Offer:

  • Competitive Salary & Benefits – including paid Birthday, Anniversary and Wellness Leave, plus Paid Parental Leave.

  • Wellbeing Support – full access to Sonder Solution's 24/7 Employee Assistance Program.

  • Growth & Development – structured training, mentoring, and exposure to all areas of property management.

  • Community & Culture – social events, team spirit, and the chance to help shape a brand-new community.

  • Salary Sacrifice Programs – so you can maximise your benefits.

About You:

We're looking for a service-focused professional with:

  • 2–3 years' front-of-house experience in hospitality, hotels, customer service or property.

  • Previous leadership or supervisory experience.

  • Excellent communication, organisation, and problem-solving skills.

  • A passion for creating exceptional resident experiences.

  • Flexibility to work weekends and evenings on a rotating roster.

This is your chance to be part of something new and exciting – to lead, grow, and make your mark in a pre-opening environment where no two days are the same.

At HOME, our people are our greatest asset. We value individuality, energy and passion, and we celebrate diversity in all its forms.

Join us at HOME Parramatta and help create the future of renting in Sydney.