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Complex Case Management Specialist
2 weeks ago
We are seeking an experienced Complex Case Management Specialist to join our team.
The successful candidate will manage the end-to-end process of sensitive matters, including misconduct, bullying, harassment, and discrimination.
Key Responsibilities:
- Investigate complex workplace incidents, ensuring fairness, confidentiality, and alignment with organizational values.
- Undertake evidence-based analysis and prepare clear findings and recommendations, providing accurate, risk-focused advice to senior management.
- Collaborate with subject matter experts to draw on expertise and support effective resolution of cases.
- Maintain accurate records and case documentation throughout the lifecycle, ensuring timely administration, reporting, and confidential communication with all parties.
Requirements:
- Bachelor's degree in Human Resource Management, Business Management, Industrial Relations, Employment Law, or a related discipline; postgraduate qualifications desirable.
- Specialised workplace investigation qualifications and at least five years' experience conducting workplace or regulatory investigations, ideally within government or large complex organizations.
- Proven ability to research, interpret, and apply legislation, policies, and guidance in ambiguous situations, supporting management through complex and sensitive people matters.
- Strong judgment, independence, and risk-based decision-making in handling complex cases.
- Excellent written, verbal, and interpersonal skills, including influencing, negotiation, and managing sensitive or high-conflict situations with professionalism.
About the Role:
This role offers a unique opportunity to work in a dynamic and collaborative environment, driving positive people outcomes and fostering a safe, respectful, and inclusive environment.
We are committed to providing a recruitment process that is fair, equitable, and accessible. Please contact us to discuss flexible work arrangements during the recruitment process.
