Bus Service Coordinator

5 days ago

Sydney, New South Wales, Australia beBeeTransportation Full time $60,000 - $90,000

As a key player in the passenger transport sector, our team is responsible for delivering reliable and efficient services to customers across various regions. Our organization operates in multiple countries with a large workforce and serves a significant number of commuters daily.

We value our employees as our most valuable assets, driving our success through their hard work and dedication. In this role, you will be part of a highly skilled and experienced team that thrives on achieving positive outcomes.

This position involves monitoring bus service performance in real-time, minimizing delays using online support systems, handling emergencies, and restoring service after disruptions.

Your responsibilities will include:

  • Monitoring On-Time-Running (OTR) of the bus fleet using PTIPS and up-to-date driver information, maintaining KPIs as per contractual requirements
  • Utilizing TRBOnet radio systems to contact the bus fleet, responding to call-back and open-channel requests
  • Identifying and clarifying information obtained by drivers over the radio, resolving issues
  • Liaising with mechanical staff regarding breakdowns and faults within the fleet, organizing mechanics to attend to these issues
  • Escalating major accidents or incidents to relevant parties, arranging CDC representation to attend the scene, and liaising with representatives once on site
  • Facilitating the transfer of passengers from services by requesting other services to assist, such as replacement buses or repair services
  • Monitoring Regional and Special event services, liaising with Marshals on site and drivers on passenger loadings, despatching services in conjunction with passenger bump-in and bump-out requirements
  • Making general broadcasts to drivers regarding safety issues, hazards, and instructions
  • Communicating with mechanical staff, providing details of break downs and faults within the fleet, and directing them to the location when required
  • Liaising with depots and contacting drivers with their requests and providing instructions
  • Liaising with external parties regarding issues affecting the fleet
  • Answering public transport timetable information requests from drivers using PTIPS, Timetables, and Transport NSW trip planning website
  • Reviewing documentation sent by other parties on potential service impacts

To be successful in this role, you will need:

  • The ability to think logically, remain calm in changing priorities and challenging situations, and provide prompt and professional services to bus drivers
  • Willingsness to work in a varied shift pattern including alternate weekend shifts
  • Fluency in English with excellent verbal and written communication skills
  • Able to maintain a friendly, calm, and professional manner, and strict confidentiality at all times
  • Able to identify and rectify problems and issues in a timely manner
  • Comfortable dealing with people (employees and customers) from a wide diversity of cultures and respecting cultural differences
  • Proficiency in computer skills and comfortable learning new technologies
  • Willingness to undergo a pre-employment medical assessment
  • A Working With Children Check for Paid Employment purpose

If you are looking for a challenging and rewarding opportunity to grow your career, please apply.

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