Senior Customer Experience Strategist

3 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $110,000 - $140,000

Job Overview:

Drive business growth through exceptional customer experiences. Lead the planning, coordination, and execution of strategic initiatives to enhance customer journeys.

Develop actionable insights from customer data to inform business decisions. Collaborate with stakeholders to identify opportunities for improvement and implement scalable solutions.

  • Develop and manage cross-functional projects to drive customer experience enhancements

  • Collaborate with analytics experts to interpret data and drive evidence-based improvements

  • Design and test initiatives to enhance the end-to-end customer journey

  • Communicate complex data insights effectively to senior stakeholders

Requirements:

  • Proven consulting or in-house strategy/data analytics experience

  • Advanced analytics skills and SQL proficiency required

  • Strong communication and stakeholder management skills

  • Ability to navigate ambiguity and vague problem-solving

Preferred Qualifications:

  • Experience synthesizing complex data into clear, actionable insights

  • Proven ability to connect customer data with broader business goals

  • Hypothesis testing experience is a plus

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