
IT Support Specialist
4 days ago
This leading business requires an experienced IT Helpdesk Support professional to join their dynamic team.
The role involves providing high-level support to the organization's IT services, working closely with the existing Support team to ensure seamless service delivery.
About the Role:- Manage all technical issues that cannot be resolved by the Service Desk (level 2 support)
- Investigate and resolve escalated incidents related to IT services as quickly as possible
- Diagnostics and resolution of complex technical problems
- Collaboration with internal stakeholders to identify and implement process improvements
- 6+ years of experience in IT support and troubleshooting
- Advanced knowledge of technical support principles and methodologies
- Proficiency in using Service Desk tools for managing incidents and service requests
- Windows desktop environment and Microsoft Office
- M365 including Sharepoint, OneDrive, and Exchange
- Microsoft Active Directory and Group Policy Administration
- Intune and Powershell/Scripting
This is a hybrid working role, with opportunities to work from home and in the Melbourne office.
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